ATI Physical Therapy

Jinhee T 

on BBB

a year ago

I went to PT in ****, ** from 2/14/22 - 4/14/22 - 13 or 14 visits. Today (11/13/23) I received a call from a debt collector that I had an unpaid balance. This was news to me as I had never received a bill. Apparently, I had ~$195 balance. When I contacted them they said they mailed me 17 bills. I never received a single bill. Next time, how about you try to reach out to a patient by a second method (e.g. phone call) before sending the bill to debt collection. I am appalled that I had to deal with a debt collector today as I ... read more

Jinhee T 

on BBB

a year ago

I went to PT in ****, ** from 2/14/22 - 4/14/22 - 13 or 14 visits. Today (11/13/23) I received a call from a debt collector that I had an unpaid balance. This was news to me as I had never received a bill. Apparently, I had ~$195 balance. When I contacted them they said they mailed me 17 bills. I never received a single bill. Next time, how about you try to reach out to a patient by a second method (e.g. phone call) before sending the bill to debt collection. I am appalled that I had to deal with a debt collector today as I ... read more

Arthi K 

on BBB

a year ago

I started my physical therapy at the Four Points location in Oct. 2023. At the initial consultation, I was told the appointments would last one hour each time. I scheduled my next 10 visits and was totally impressed with my therapist *****************************. She knew what she was doing and I could see results. However, when I went in for my 3 visit, I was handed over to ***** without prior notice or any communication. I was not given the option to cancel or reschedule the appointment but was told that the central sched... read more

Arthi K 

on BBB

a year ago

I started my physical therapy at the Four Points location in Oct. 2023. At the initial consultation, I was told the appointments would last one hour each time. I scheduled my next 10 visits and was totally impressed with my therapist *****************************. She knew what she was doing and I could see results. However, when I went in for my 3 visit, I was handed over to ***** without prior notice or any communication. I was not given the option to cancel or reschedule the appointment but was told that the central sched... read more

Arthi K 

on BBB

a year ago

I started my physical therapy at the Four Points location in Oct. 2023. At the initial consultation, I was told the appointments would last one hour each time. I scheduled my next 10 visits and was totally impressed with my therapist *****************************. She knew what she was doing and I could see results. However, when I went in for my 3 visit, I was handed over to ***** without prior notice or any communication. I was not given the option to cancel or reschedule the appointment but was told that the central sched... read more

Athony R 

on BBB

a year ago

Appointments were the same routine of easy basic exercises requiring almost no employee involvement. When 1st bill arrived, sticker shock occurred. Even with insurance company paying 60%., each visit was costing over $131.00. Front desk had cell phone bar code reader for instant 5 star review entry. I paid off entire balance almost 2 months after last visit, only to receive another bill. After being sent around the horn for a week, I straightened out the billing matter, only to receive the bill again next month. After going ... read more

Athony R 

on BBB

a year ago

Appointments were the same routine of easy basic exercises requiring almost no employee involvement. When 1st bill arrived, sticker shock occurred. Even with insurance company paying 60%., each visit was costing over $131.00. Front desk had cell phone bar code reader for instant 5 star review entry. I paid off entire balance almost 2 months after last visit, only to receive another bill. After being sent around the horn for a week, I straightened out the billing matter, only to receive the bill again next month. After going ... read more

Athony R 

on BBB

a year ago

Appointments were the same routine of easy basic exercises requiring almost no employee involvement. When 1st bill arrived, sticker shock occurred. Even with insurance company paying 60%., each visit was costing over $131.00. Front desk had cell phone bar code reader for instant 5 star review entry. I paid off entire balance almost 2 months after last visit, only to receive another bill. After being sent around the horn for a week, I straightened out the billing matter, only to receive the bill again next month. After going ... read more

Carolyn 4 

on BBB

a year ago

I went in and found that the therapist are very knowledgeable and very helpful at the location that I went to. (**** ). I did six weeks and came out a lot better a lot stronger THANK YOU ATI