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ATI Physical Therapy
- Wellness
- Fort Wayne, IN
About this business
Location details
10015 Lima Rd, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While the actual PT staff at the ************ ** did a wonderful job in helping me recover from my shoulder injury, I have to say the billing **** of the company nationally is completely inappropriate. After getting a bill in early Sept for an April visit for a copay that was legitimately missed by staff at the local office, I clarified in that call my account was up to date thru late July treatment visits. But, lo and behold I get a bill in LATE NOVEMBER for an alleged outstanding issue in LATE MARCH?! No, not appropriate n... read more
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. One of our Concierge Specialists will call you to discuss your account, or please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you
This has been the worst experience ever. I called to schedule an appt for therapy at the Pontiac location and was told that my insurance had been checked and I was ok'd to begin therapy. After the initial visit I went back for the next one and the receptionist advised me that my insurance wasn't active and that I would have to pay for the visits. I called my insurance and verified that it was indeed active. I cancelled all remaining appts. Then I get a bill for $126 after my insurance paid over $500 for 1 session. I called t... read more
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or feel your concerns are not addressed, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you
Cant keep same therapist. Gart going with o e and progressing and next time new y and you start all over. They treat 2 at a time.
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. We kindly ask that you discuss your concerns with the clinical staff who can address and manage your concerns. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or feel your concerns are not addressed, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you.
Wife utilized their services to rehab a broken ankle. She went to rehab for an hour each time and the bills ranged from $267 to $423 for that hour. She was always assisted by an Asst ********************** Therapist (not the physical therapist). They structure their billing in rehab units based on exercises/equipment utilized (15 minute minimum unit). If you do more exercises in your hour, your **** is higher. I would not recommend them to anyone in upstate **************.
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues is commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you
I have been trying to resolve a billing issue for six months and many phone calls to no avail. *** customer service never gets an answer for you although they keep telling you they will look into it.
Every one at ATI has been fantastic with my physical therapy for a frozen shoulder. *************************** *************** **
The location itself is good & staff is nice...but corporate needs a serious improvement when it comes to communicating with their patients. TRIPLE CHECK YOUR INSURANCE BEFORE SCHEDULING AND DON'T TRUST WHAT CORPORATE SAYS ABOUT IT!! I received a **** for $89 for one session when I was under the impression I would not owe anything, so I looked up pending claims through my insurance and I'm going to owe over $650 for 6 sessions. I immediately called ATI to cancel all future appointments so that I could get this figured out. I ... read more
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues is commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you
Here is pure data to unfair business practices from ATI--ATI billed my insurance "wife $437.04 on 7/19/21 and they paid $407.04 (minus the $30 co-pay ). ATI billed my husbands private insurance for the same event the same day, under a DIFFERENT name (even though it was for the same ONE-hour service) $437.04 then HIS insurance paid ATI $158.71.... this is double-dipping my insurance, his insurance and we have them both listed for billing!ATI profit 158.71!!!On 7/28/21 his insurance paid $103.90 for a $342.64 claim, while mine... read more
Business response:
Thank you for your feedback. A review of your account shows all insurance visits are processed correctly. The primary insurance paid the contractual allowable amount with the co-pay as the patient responsibility. The secondary insurance paid $0 and applied the co-pay to the deductible on this plan. Following payment of the co-pay, the account has no additional patient responsibility. ATI Physical Therapy continues is commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have an... read more
ATI charged me a $10 deductible fee for my 15 visits in Jul-Sep 2021. My insurance paid 100% of the billing and indicated that no deductible was to be charged. Im requesting credit to my HSA card for $150.
Business response:
Thank you for your feedback. A review of your account shows all insurance visits are processed and the refund to your account will be expedited. ATI regrets the frustration the billing process caused. ATI Physical Therapy continues is commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you.
Frequently asked questions about ATI Physical Therapy
How is ATI Physical Therapy rated?
ATI Physical Therapy has a 2.5 star rating with 104 reviews.
When is ATI Physical Therapy open?
ATI Physical Therapy is closed now. It will open tomorrow at 9:00 a.m.
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