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ATI Physical Therapy
- Wellness
- Fort Wayne, IN
About this business
Location details
10015 Lima Rd, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to PT in ****, ** from 2/14/22 - 4/14/22 - 13 or 14 visits. Today (11/13/23) I received a call from a debt collector that I had an unpaid balance. This was news to me as I had never received a bill. Apparently, I had ~$195 balance. When I contacted them they said they mailed me 17 bills. I never received a single bill. Next time, how about you try to reach out to a patient by a second method (e.g. phone call) before sending the bill to debt collection. I am appalled that I had to deal with a debt collector today as I ... read more
I started my physical therapy at the Four Points location in Oct. 2023. At the initial consultation, I was told the appointments would last one hour each time. I scheduled my next 10 visits and was totally impressed with my therapist *****************************. She knew what she was doing and I could see results. However, when I went in for my 3 visit, I was handed over to ***** without prior notice or any communication. I was not given the option to cancel or reschedule the appointment but was told that the central sched... read more
Appointments were the same routine of easy basic exercises requiring almost no employee involvement. When 1st bill arrived, sticker shock occurred. Even with insurance company paying 60%., each visit was costing over $131.00. Front desk had cell phone bar code reader for instant 5 star review entry. I paid off entire balance almost 2 months after last visit, only to receive another bill. After being sent around the horn for a week, I straightened out the billing matter, only to receive the bill again next month. After going ... read more
Business response:
Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT (855-692-8478) or email patientadvocate@atipt.com to address the concerns you have. Thank you.
I went in and found that the therapist are very knowledgeable and very helpful at the location that I went to. (**** ). I did six weeks and came out a lot better a lot stronger THANK YOU ATI
Business response:
Thank you for sharing your positive experience!
this is the worst place to go to. they don't do anything for you make you do the same 30 mins stretch every time you are their. I stop going since 10/2022 and from 05/2023 still getting bill for $50. called multiple times and was told not to worry but still every month i get the same bill. Now that I paid my bill this morning i got another email for the bill again. they are one of the most useless place. I hope the business goes BK.
Business response:
Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT (855-692-8478) or email patientadvocate@atipt.com to address additional questions or concerns. Thank you.
Beware of ATI! They show you some exercises on your first visit but pay little attention on repeat visits - patients go through the motions on their own while the therapists and aides (its hard to tell whos who) hang out at a desk chatting, watching tv and eating. You feel as if you're interrupting if you ask them what you should do next so just memorize the exercises so that you can get through them and leave. In fact just do them at home and don't bother going back.
Business response:
ATI seeks to provide outstanding patient experiences. We appreciate your comments about the clinic as it is the goal of the organization to continually improve and provide quality care in a friendly and encouraging environment. This is an opportunity for the growth of our staff, and we will address accordingly.
********* thank you for your persistent effort and getting me scheduled for the therapy and I so badly need. You deserve a good review as you did before as well because you are an outstanding person that is very patient and professional and you make it a delight to be on the phone, even if I have to be on hold for a second, because you're always so polite and welcoming, your words were uplifting. Keep up the good work. Thank you. ****
I have an ATI physical Therapy office located 5 minutes from my house, and I choose to drive 30 minutes to a different ATI physical Therapy office, because of how good I believe 1 of their therapists is, who've I've worked with before in the ******************* who was transferred to their*************** location. This particular therapist "****" had worked on my arm... 1 week after completing my Therapy, I was viciously attacked by a dog and had to physically fight the dog to get back to safety and if it wasn't for **** str... read more
Beware if they tell you that you will have no out of pocket **st and that your insurance will **ver everything, We were told that on two occasions by two different staff members before my wife started treatment. Then the bills started **ming. Check with your insurance **mpany for any possible ** pays first. It appears to me that either through ignorance or deliberately they will say anything to get you to use their service.
Business response:
Thank you for your feedback. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We recognized you already contacted our Patient Advocate team on 10/18/23. If you have any additional questions, we kindly request that you contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
Frequently asked questions about ATI Physical Therapy
How is ATI Physical Therapy rated?
ATI Physical Therapy has a 2.5 star rating with 104 reviews.
When is ATI Physical Therapy open?
ATI Physical Therapy is closed now. It will open tomorrow at 9:00 a.m.
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