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ATI Physical Therapy
- Wellness
- Fort Wayne, IN
About this business
Location details
10015 Lima Rd, Fort Wayne, IN, 46818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Therapists were great. The billing is confusing and criminal. $300-$500 per visit, whaat? My insurance covered most of it, but I keep getting bills and I paid $15 each time. 12 visits over 6 weeks and the total bill is over $4000. My surgery was less than that. I am in SHOCK. No clue it would be this much AND each visit was a different cost when we did the same thing almost every time. I wouldnt have gone here if I would have known. I have been to a private physical therapist for less in the past. Never again.
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
Insurance fraud. Out of pocket cost is $130 a session. They said they planned to charge my insurance $300-600 a session. Since my insurance only pays 50 percent, the therapy would have cost me MORE going through insurance. Absolutely ridiculous. Also, I had to query them multiple times just to get this information. Beware of lack of price transparency and insurance gauging. Get a referral for somewhere else!
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
ATI is not trustworthy. They told me I have to pay $10 copay for each visit. When I asked them if this is the only amount I have to pay for each visit, they said yes. But a few weeks later I got a bill. They are asking me to pay $54.63 extra for each visit. I don't think they even care about helping you getting better because they really did not do much during the sessions any way. That is really not fare and unethical. I am going there again and will not recommend them to anyone.
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
Therapist was terrific. After that its all downhill.Had 2 sessions and received the first bill. I was being charged $163.33 with ******** and ********* I called on the first bill and was told they did not have a copy of the ******** card. I gave them the info again. All my info was scanned into their files on the first day when I gave them to the staff. No one on the first day stated anything about their being any co-pays to me. If I would have known I would have gone to a different facility. Called again when I received sec... read more
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
My husband had a hip replacement. We were told the copay was all that would be charged and after months of PT, we received a bill for $700. We were not told that there would additional costs. Also, the surgeon only wrote the PT RX for a few visits and the PT advised there were more needed. We had to beg the surgeon to write an RX for additional visits. He advised he didn't think it was needed but we wanted to be extra safe and listened to the PT. I think the PTs are told to add appointments to generate more business rather t... read more
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
Scam or rip off, I paid them years ago, and now they are trying to bill me later w/o any itemized bill, I took my mother there after being recommended by humana, and ati did not help her at all, just charge thousands of dollars.
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. We kindly request that you please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************* to address additional questions or concerns. Thank you.
I attended physical therapy in late 2020 and early 2021. I told that what my insurance was and they told me I should be all set. I got a new insurance company on January 1, 2021. I let them know at the front desk. In September, 2022 (about 20 months later), I got a bill for ~$3,500. Even though I provided them my new insurance they kept trying to charge my old insurance which obviously didn't pay so they sent me a bill 20 months later. I had to give them my updated insurance which covered all of the appointments in 2021, but... read more
Business response:
We appreciate your comments as it is the goal of the organization to continually improve and provide quality care in a friendly and encouraging environment. ATI will continue to utilize this feedback to improve our services and communication with our patients. If you should have any further questions, please contact our *************************** at 855-MY-ATIPT *************) to discuss.
Staff is friendly but the billing system is terrible. If you get the same treatment every time you get a different bill for every day. **The tell you how much your copay is and set you up on automatic billing but then you get a big bill at the end. Pick a reputable company not these guys. I would not have gone had I not been misled into thinking my copay would cover my visit.
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions or feel your concerns are not addressed, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you.
The therapists were great, but ATI has severe issues when requesting return forms for federal housing recipients that need their medical records form filled out within a 2 MI the time period!
Business response:
Thank you for your feedback. ATI utilizes feedback to improve our service to our patients. The forms are currently being processed and we regret the delay. ATI Physical Therapy continues its commitment to honesty, integrity, and upholding the highest standards of professional conduct. If you have any additional questions, please contact our Patient Advocate Team at 855-MY-ATIPT *************) or email ************************** Thank you.
Frequently asked questions about ATI Physical Therapy
How is ATI Physical Therapy rated?
ATI Physical Therapy has a 2.5 star rating with 104 reviews.
When is ATI Physical Therapy open?
ATI Physical Therapy is closed now. It will open tomorrow at 9:00 a.m.
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