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Ashley Store
- Consumer Services
- Edison, NJ
About this business
Ashley HomeStore Warehouse - Edison NJ, Edison, New Jersey. 43,605 likes · 15 talking about this · 417 were here. Welcome to the official page for Ashley HomeStore's Warehouse Center of Metro New...
Location details
3025 Woodbridge Ave A, Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Recommended
3/24 I was supposed to have a couch from Ashley Furniture delivered. I spend my day waiting for a delivery, that came an hour after the delivery window. The delivery man refused to attempt to bring it upstairs for fear of damage that he would be held responsible for, as that is Ashley furniture’s policy. I offer to remove the door from my apartment to make room-he refuses. 3/27 I go to the Glendale store (an hour away) to look at a specific piece of furniture. I called ahead (spoke to Nicole) and confirmed that the piece tha... read more
The retailer (Farmingdale, New York) as well as customer service in New Jersey have been unprofessional in resolving an issue with a chair having a defect. Why does it take over a month to get replacement parts to get shipped out for a manufacturers defect??? And then who knows how long I have to wait for a technician to come and fix it. It is way too long!!! I want a new replacement chair at this point. This is unacceptable!! They say the parts come from corporate in Wisconsin. Everyone is blaming everyone else instead of t... read more
Business response:
Good afternoon Mr. Hradek, I do apologize for any inconvience this may have caused you. I hope my team was able to rectify this concern for you. If you still have some concerns please don't hesitate on contacting our office or sending me a private message. I hope you have a great weekend!!
I had the worst experience with Ashleys they deliver wrong bed to my house than I called them and told them they brought the right bed but it was damaged in 5 spots when asked to speak to mgr. they told me they were all in a meeting all day gave me the run around. Kept calling told them I wanted to get different bed for my daughter and dresser now and they had the nerve to tell me they were going to charge me fees for that. This place has some nerve to charge me fees after making me have to take off work twice for these deli... read more
Got a table back in December it's 4 months and they giving the run around .Don't buy anything from them. Service is terrible
Good evening , I have been on the phone for two days with a rep shawn from the flatbush ave ashleys and joseph gonzalez from edison, There was a mistake made on my order. My shipment is being sent to my billing address rather than my shipping address. He said that he would not change it and they will be charging me a shipping fee. Which i will not be paying because the mistake is ashleys not mine and i gave them a warning to not ship it. I need your help i really need my order but if ashleys is not going to fix the mistake i... read more
I have been overcharged for product that I should have never received. I have been emailing the Edison location and had to wait for over a half hour last night when I called Customer Care for online orders. The Representative that I spoke to last night, refused to put me in touch with a Manager and I still have no resolution nor have I received a call or email. Ashley has horrible customer service and business practices. Now they are threatening me with further action because I refused to pay for a delivery I did not authori... read more
I ordered my furniture November 18, 2017. I was told that I would have to wait a month for delivery so me and my husband agreed to wait. Now it is January 26, 2018 and they have canceled their deliveries 4 times!!!!!!! I still am waiting for my living room set and had to cancel my Christmas party and my New Year's party due to Ashley furniture canceling their delivery several times... I tried calling customer service several times to complain I can't get through to anybody. Nobody's giving me an answer on where my $3000 furn... read more
Business response:
Hey Stephanie, I am so sorry to hear about what you have been going through. Ashley is a franchise organization and the Linden,NJ location is NOT one of our stores. We are Ashley Furniture of the Metro NY & NJ area. We have locations in North Jersey and our clearance center is located in Edison NJ. You are more then welcome to come by and visit us. One of our product specialist would be more then happy to assist you and advise you of items we have in stock and select a delivery date that suits your needs.
Worst experience EVER.First and last time buying in Ashley. We bought a firm mattress a week ago. I have back problems so we were happy getting this mattress. We checked others stores, but we stopped in Ashley, and unfortunately decided to get the mattress there. (huge mistake) after 3 nights sleeping in my new mattress my back pain started, so we decided to call customer service to exchange it and we got the worst costumer service ever. In the store they didn't explain us their return police because if I would know this, I ... read more
Business response:
Good Morning Yaima, I am so sorry to hear about your experience. If you would like please private message me your contact information and I can have a resolution specialist reach out to you. Have a great day.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.4 star rating with 1,145 reviews.
When is Ashley Store open?
Ashley Store is open now. It will close at 6:00 p.m.
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