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Ashley Store
- Consumer Services
- Edison, NJ
About this business
Ashley HomeStore Warehouse - Edison NJ, Edison, New Jersey. 43,605 likes · 15 talking about this · 417 were here. Welcome to the official page for Ashley HomeStore's Warehouse Center of Metro New...
Location details
3025 Woodbridge Ave A, Edison, NJ, 08837, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 9:30 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Worst experience ever. The order was clearly and carefully reviewed before leaving the store and the wrong furniture was delivered. The bed set was completely different. Now i cannot return it.. i also have to pay to change the side of the sectional which was also wrong. Never shopping at this warehouse again.. don’t waste your time here.
Business response:
Good Afternoon Melissa, thank you for your feedback. I'm sorry you feel that way about our store, I know we are looking into this situation for you and we really try to stress the fact of being home to accept your furniture to assure everything is correct. We apologize for the confusion and frustration have a great safe holiday weekend.
RecommendedHad a wonderful experience shopping for a couch and dining set. They have a great selection here with great deals. Sam was super pleasant and helpful the whole time! I’ll definitely be going back there for more items that I need!
Business response:
Hey Nicole, I'm glad to hear you had a wonderful experience shopping with us. Hope to see you soon. 😊
Wonderful experience. We love our kitchen set and Livingroom. Friendly service and lots to choice from .
Business response:
thank you so much cynthia i am so happy u had a great experience thank you for you review!!!
Absolute THE WORST service in the continental U.S. Two Months for delivery??? Really?? No calls, no updates??? Get your act together people! I will definitely be spreading the word about you guys. Ridiculous!
Business response:
hey Paul. i am so sorry to hear about your experience!!!. I would definetly like to look into why your delivery is taking so long. Are you able to provide me with you account information in a private message so i can go ahead and look into this for you/
I purchased a table on 12-2017. My first complaint to Ashley customer service was my cushion , it doesn't screw on to the chair. I provided pictures to costumer service and they replied they would have to order the part and won't know when it will arrive. Been waiting for part since 3-2018. Now my table is bubbling up. I put a claim for that issue. Customer service replied, they can't help me cause I don't have protection plan. The table is only 4 moths old. I shouldn't be having this issues. Poor quality of furniture and su... read more
Business response:
Hey Elizabeth!!! I am sorry for your experience. I would like to discuss this matter with you, Are you able to private message me your account/ order information so i may look into it? Thank you!
Business response:
thanks for the review iris!
The worst company to buy from! I got furniture with a protection plan . My furniture needed repairs both Guardian an Ashley agreed to give me a 1500. Credit but now they won’t give it to me because I moved and claim that they won’t deliver so I paid more money to buy the damaged furniture and lost everything . And they want to in box me so that the customers won’t see their answers. Well I will continue to post everyday so that no other customer goes through what I am going through. Ashley you a a fraud!
I purchased $6,400 worth of furniture from their New Rochelle location.... 3 weeks in I noticed my wall unit was falling apart... I called the store and started a claim, since after all I paid and additional 700 for their worry-free warranty... it’s been 3 weeks fighting with them, from their new Rochelle location to their Edison No location absolutely the worse decorum I’ve ever experience... over 3 dozen calls made back and forth from one customer service rep to the next : Brianna, BeBe, Tyson, Cynthia, Gabby, Stacy, only ... read more
Business response:
Hello Mystifies, I have commented on a couple of your other comments regarding your experience. If you would be so kind to please private message me your account information so I may look into this further. Thank you again for your feedback!
Í spend 2700usd buying a new furniture I'm still waiting for... I constantly calling them and they promise me dates and dates and nothing happens �
Business response:
good afternoon Ivonne, I'm sorry to hear you having these issues. Would you be so kind to please private message your account/ order information so we can take a look into this for you. Thank you for being the best part of Ashley.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.4 star rating with 1,146 reviews.
When is Ashley Store open?
Ashley Store is closed now. It will open at 9:30 a.m.
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