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Ashley Store
- Furniture Stores
- Billings, MT
About this business
Location details
2914 Millennium Cir, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Recommendedthe Associate Tate knew where to find the end tanles i was looking for
Business response:
Thanks so much for providing this feedback about your experience at our store. Come back soon!
I have been trying for 3 months to get a refund of $349 that they owe me. I have been to this location 4 times now with the most recent being right now as I'm writing this review. As the times before, no one has greeted me and there are sales people everywhere. They haven't answered their phones for 7 months and never a "Manager on Duty" to help me. It's the worse service I have ever received in my life and don't know how any of them even have a job. Save your time and money and go to a different location. I'm still sitting ... read more
Business response:
Hey Jeff, We're so sorry to hear that you've been waiting so long for your refund. This is not the way we intend to present our selves and we'd like the opportunity to investigate. Please message us with your order information (purchaser’s name, phone number, email address, and order number), and one of our escalation team agents will chat with you to ensure your situation is properly addressed. -db
RecommendedAbsolutely the Best experience I’ve ever had in a furniture store! Michael (sales person) explained all the features of our adjustable bed, showed other beds, and was very patient with us while we made up our minds. Will definitely be shopping there next time we need something! Thanks Ashley Home Store for such a fantastic shopping experience!
Business response:
We appreciate you taking the time to review us!
Compre mi mueble va ha hacer tres meses u no me llego nunca no te contestan el teléfono tienes que ir a la tienda en persona y cuando vas y reclamas te inventas historias y te evaden son Ladrones no vallan no dejen que les hagan lo mismo que a mi compre ilusionada un sofá porque estoy arreglando mi casa para la llegada de mi nuevo Bebé y llegara sin sofá donde lo pueda acurrucar porque ellos me Estafaron y no me am devuelto ni mi dinero
Business response:
Rosabel - We truly apologize for the delay in your delivery and any frustration this has caused. Rest assure we are doing everything within our power to expedite your order so that you can enjoy the furniture you chose and loved. We do apologize for the inconvenience. We are feeling the pain just as you are. This is not simply a furniture industry concern. Due to the Covid crisis this a nationwide concern with all manufactures and distributors. Please feel free to reach out to our Care Team with your full name and invoice nu... read more
RecommendedGreat service and friendly staff.
Business response:
Thank you for your sharing your positive experience at our store! We look forward to seeing you again soon.
RecommendedThe salesman was very helpful, but not pushy. He even moved furniture so I could see different pieces together.
Business response:
Thanks for checking us out and sharing your experience 👍
RecommendedNot pushy sales people. Chris is the bomb! He will be my new furniture guy!
Business response:
We appreciate you taking the time to review us!
Recommendedlove the quality of furniture
Absolutely the worst furniture store you could step foot into. Your furniture will arrive damaged, customer service refuses to replace it but instead hires a tech to come repair it. The repair takes 3 months to actually take place, the tech comes unprepared and leaves the furniture in pieces and tells you to reschedule because they didn't have enough supplies. So you contact the agent assigned to your claim and of course no call back, no email responses. I made sure my emails have read return receipts on them and every email... read more
Business response:
Mandy - We truly apologize for the lackluster experience you have had recently and any frustration this has caused. We want you to enjoy the furniture you love and ensure that your concerns are addressed directly from our home office. Please feel free to reach out directly to contactus@ashleynva.com with your full name and invoice number so our Care Team can assist promptly.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 1,184 reviews.
When is Ashley Store open?
Ashley Store is open now. It will close at 7:00 p.m.
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