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Ashley Store
- Furniture Stores
- Billings, MT
About this business
Location details
2914 Millennium Cir, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The service and the attention with the sells men was great, But Iam so sad and disappointed 😞 I was really looking forward on having my new sectional sofas by Thanksgiving. you guys said they will arrive between 4 to 6 weeks. I have been waiting for them for a month already and today I found out they are not arriving until December 22, 😡 thats unexceptable
Business response:
Please accept our apologies on behalf of Ashley HomeStore for your delivery delay, Cecy. While retailers across the country are all in the same boat with product delays, we are implementing a program to ensure that our guests receive their orders in a timely manner. Would you mind DMing us with your order information (purchaser’s name, phone number, email address, and order number), and one of our escalation team agents will chat with you to ensure your situation is properly addressed. -db
RecommendedJared was helpful and approachable. He was attentive and quick to find the bedroom pieces I was looking for. Jared was professional and kindly re showed me some furniture to be sure I picked the best one. Tks Jared!
RecommendedGreat experience. Salesperson was very helpful
Buyer beware. The sales staff will promise your product in 3-4 weeks then customer service will call and tell you 12 weeks. Then they will refuse to cancel your order even 2 days after ordering.
Business response:
Please accept our apologies on behalf of Ashley HomeStore for your delivery delay, Eric. While retailers across the country are all in the same boat with product delays, we are implementing a program to ensure that our guests receive their orders in a timely manner. Would you mind DMing us with your order information (purchaser’s name, phone number, email address, and order number), and one of our escalation team agents will chat with you to ensure your situation is properly addressed. -db
RecommendedThe is beautiful and full of great ideas. We have a wonderful bedding gallery where I would love to professionally fit you for a new sleep system. Call it come by and Just Ask For Judi!
They keep pushing my delivery date a week every week that I call. It has been almost 1 and a half months but they got all their money upfront. I will never purchase anything from here again not recommend them to anyone. Manager is never available to take calls nor return them.
Business response:
Stacy - We are so very sorry to hear about your recent experience and the delay in your furniture delivery. We want to ensure that your concerns are addressed to the best of our ability from our home office. Please feel free to reach out to contactus@ashleynva.com with your full name and invoice number so our Care Team can reach out promptly.
RecommendedTrust me, all them folks there are trying the best they can to get product to customers has fast has they can even in these difficult times.
Business response:
Thanks for checking us out, and for sharing your thoughts. Come back soon 😊
RecommendedGood financing options and good quality
Business response:
Thanks so much for providing this feedback about your experience at our store. Come back soon!
RecommendedFriendly service and a knowledgeable staff and very willing to help me get what I was looking for
Business response:
Thank you for sharing! We value your loyalty to our business and are happy to hear you've enjoyed your experience with our team. We appreciate your kind words and look forward to seeing you next time.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 1,184 reviews.
When is Ashley Store open?
Ashley Store is open now. It will close at 7:00 p.m.
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