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Ashley Store
- Furniture Stores
- Billings, MT
About this business
Location details
2914 Millennium Cir, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedThe sales person I talked to named Amanda was very nice and friendly to talk to and she was very informative about all the furniture. Your merchandise is very good quality. I enjoyed my visit at your store and Amanda made me feel welcome and took her time showing me everything I wanted to see.
The customer service and response is TERRIBLE. I purchased a head board from this store in August, my sales rep miscommunicated information to me about delivery. Then I get the first headboard it looked like it was used, then they delivery another (after me calling multiple times) only to discover that it can’t be put together because the pieces don’t align correctly. I called AGAIN after being on hold and given the run around to say a tech is only in my area 1 day month (I had to call them to even get that information), tha... read more
customer service is terrible. every time I've called this week...no one has answered. we were told our address was changed upon ordering...the store never changed it. we were told we would be scheduled for a delivery the following week, the. it was pushed out by a month. we have a newborn and we do not want people at the house. the people at the store just told us to call the warehouse and they couldn't help us.... honestly.....not great customer service. I need to cancel the order and once again... no one is picking up the ... read more
Ordered a mattress and was told it would be in 4-6 weeks. It has now been over 7 weeks and not even a phone call to update that there was a delay. I had to call the store just to find out that my mattress is delayed due to covid. Still blaming everything on covid. I still don’t have a definitive date but was told that it would be in the first week of April. I am now shopping around to see if I can find a Mattress in stock or somewhere that can get me one before April. If so I will be canceling this order.
Business response:
Good afternoon, Mrs. Ramsey. This is Taylor White, store manager at the Ashley HomeStore here in Waycross. I do apologize for the delayed response, as I am just now seeing this post. I would like to help get this issue resolved. Please contact me at 912-287-0273. I'm sorry for the delay of your merchandise and hope I can make this right for you! Thank you!
RecommendedRuth was an amazing consultant and really helped us out!
RecommendedCustomer service was great Solomon did a great job Thank you
RecommendedMy husband and I had a wonderful experience (5 star). Ruth met us at the door and could not have been more delightful and helpful. We purchased 2 reclining sofas and 1 reclining loveseat. Anxious now for their arrival !! 😊.
I purchased a barstool set from Ashley furniture special order it arrived with damage to top of two stools and the top of the table I asked Ashley furniture to replace this or fix they gave me four options none of which totally took care of my problem. This was after waiting longer for my order than told leaving two messages on their customer service line and getting no response. Ashley furniture has no customer loyalty and no guarantee for their products. I will never use Ashley furniture again or trivets or any of their ot... read more
I visited the Fredericksburg, VA on 1/19/2021 after seeing a commercial state overstock. I was told items were available. I am now being told it will be 4/15/2021 for delivery. I paid cash of close to 3k included delivery and a care package. This is not acceptable.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 1,184 reviews.
When is Ashley Store open?
Ashley Store is open now. It will close at 7:00 p.m.
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