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Ashley Store
- Furniture Stores
- Billings, MT
About this business
Location details
2914 Millennium Cir, Billings, MT, 59102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
RecommendedFinally found the perfect sectional this evening. Thank you Logan for taking your time helping me find what I was looking for. Logan was extremely professional, knowledgeable, polite and friendly. ⭐️⭐️⭐️⭐️⭐️
RecommendedWorking with Ruth in the Fredericksburg store to find the perfect couch for us was easy and enjoyable.
Business response:
Thank you for sharing Sarah! We hope you love your new sofa for many years to come!
I wish I would have read these reviews before purchasing our living room set. 😡 I will never purchase from Ashley again. Their lack of customer service is astonishing. Same complaint as many of the other reviews on here. They lie every time you talk to them. Purchased the set and paid in full on November 18th. First expected delivery date was December 30th. Called the first week of January to get an update. After a 25 minute hold, was told all of the pieces except the ottoman were in and that they would set up a split deliv... read more
Business response:
Stephanie - We truly apologize for the disappointing experience you have had with us recently and appreciate your bringing this to our attention. We want nothing more than to help assist with any concerns to the best of our ability from our home office. Please feel free to reach out to us directly to contactus@ashleynva.com with your full name and invoice number to our Care Team so we can assist further.
Don’t waste your money or time. I ordered a dinning room set in September. Was told it would be delivered before Thanksgiving. I still have not received it. Every week it is suppose to come in I am told it will be another 2 weeks. You will sit on hold for atleast 30 mins when trying to call and get an update. 30% of the time the system is down. They will tell you they will call you back, but they won’t. Go into the store and they say they will deliver what they have.. nope never hear a response. This is a joke at this point.... read more
Business response:
Jessica - We truly apologize for the disappointing experience you have had with us recently. We want nothing more than to help assist with any concerns to the best of our ability from our home office. Please feel free to reach out to us directly to contactus@ashleynva.com with your full name and invoice number to our Care Team so we can assist further.
This store has been absolutely awful. From messing up our original order to lying to our faces about when the product that we ordered would be in stock. It has been a complete nightmare. They refuse to refund our money despite still not delivering HALF of the sectional we purchased after we were told it was “sold to someone else”. I will never shop here again and I will make sure to encourage our family and friends to shop elsewhere as well.
Business response:
Taylor- We are so very sorry to hear about that. We want nothing more than to help assist with any concerns you may have. We do certainly apologize for any disappointment. Please feel free to reach out to us directly to contactus@ashleynva.com with your full name and invoice number to our Care Team so we can assist further.
RecommendedWe found exactly what we were looking for and had excellent assistance from our sales consultant, Ruth. She answered all our questions and handled our purchase quickly and efficiently. it was a real pleasure meeting and working with her. She's a huge asset to this company.
Business response:
Thank you for taking time out of your day to share your thoughts on Ruth and her services! We are always more than happy to answer any questions you have and make sure you find the perfect furniture for your home! Congrats Francesca!
RecommendedVery helpful people! Had a great experience and got just what I needed!
RecommendedWe had a very good experience shopping at this store. Michael went above and beyond to help us. He moved pieces around so we could see if the grouping was what we liked and wanted. He also helped us pick out and area rug! I would recommend this store hands down! My husband and I also appreciated the honest of Michael,which is a great quality!
Business response:
Thanks so much for providing this feedback about your experience at our store. Come back soon!
Just got my furniture delivered and it was horrible. There are corners missing, scratches on the wood, drawers not working and on top of it pieces are missing to put the bed together. I called customer care and the first rep was rude saying I didn’t have a protection plan then when she saw I did said nothing they could do because I got it from the store. I have pictures that prove none of these defects were when I looked at it. It was delivered with no wrappings or anything to keep it save. I spent $3500 with you and this is... read more
Business response:
Natasha- We are so very sorry to hear about your botched experience. We want nothing more than to help assist with any concerns you may have. We do certainly apologize for any disappointment. Please feel free to reach out to us directly to contactus@ashleynva.com with your full name and invoice number to our Care Team so we can assist further.
Frequently asked questions about Ashley Store
How is Ashley Store rated?
Ashley Store has a 4.7 star rating with 1,184 reviews.
When is Ashley Store open?
Ashley Store is open now. It will close at 7:00 p.m.
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