Amrock

KLS M 

on BBB

4 years ago

If I could use ZERO stars I would as well. Terrible customer service! We closed on our refi in April 2020. They just sent our title to the county today, August 14 2020, only because I called (and sat on hold for over 2 hours) to ask why the county could not locate it. We are trying to close on a HELOC otherwise we would not have known that they never bothered to send it to the county. Also, the copy they did finally send was rejected because the print quality (electronically!) was so poor. If you use Quicken loans do not use... read more

Leo-Paul G 

on BBB

4 years ago

Lloyd Canada Jr. Amrock Appraiser came to my house. Super friendly and professional while at my house. Answered my questions, very pleasant demeanor. Felt, very comfortable having him at my house. Took the time to answer my questions and never looked annoyed. The reason I say all this is I appreciate the onsite customer experience. The personal engagement matters and I believe he was top notch with that. Lloyd explained that he could not give us an appraisal at the moment as he needed to review comps in the area. He explaine... read more

Daniel B 

on BBB

4 years ago

We used Amrock for our refinance closing via Quicken Loans. I can confirm what other reviewers say; they don't talk to each other. Our closing was delayed week after week for so long the appraisal nearly expired. QL could never say anything other than they were waiting for Amrock. We finally got the closing scheduled just under the wire, but then I come to find Amrock never disbursed the funds set aside at closing for county property taxes. After more than an hour on hold I finally spoke to someone who at first was very defe... read more

Tracy M 

on BBB

4 years ago

We used Amrock as the title company for our closing on a refinance with The Federal Savings Bank and it was a horrible experience. Amrock did not pull the payoff for our home equity line of credit right before closing ( they did it a few weeks before) and after closing told the Federal Savings Bank that we pulled money out of it after closing (which I don't even think we could if we wanted to as PNC was aware of the refinance), so there were all these issues getting the loan paid off. The closing was on 6/9/2020. We even tol... read more

Linda K 

on BBB

4 years ago

This is the worst company to deal with. I have had to do most of the leg work for them just to make this close in a timely manner. I don't think they do any thing fast. Even when I do provide them with the required information they still don't use it. I provided them with phone numbers for verification and still they do nothing. I would tell everyone to never never use this company. When you do progress they person that you started with pass it on and they just tell you it is out of their hands then you contact someone else ... read more

Linda K 

on BBB

4 years ago

Worst company ever. No one will return our calls. Rocket Mortage/Quicken Loans don't know anything that goes on at Amrock. Trying to get them the information they want is impossible. Depending on the person you talk to will depend on the answer you get. We would love to go someplace else. I would tell everyone to run from this company. We should be finished with all of there questions. When we check on line there still shows 3 items that need to be taken care of. We talked to one person that told us everything was completed ... read more

Phil H 

on BBB

4 years ago

Amrock was the title company in my father-in -laws home sale 2 years ago. After settlement, they never filed the sale with Westmoreland County, VA. 

Timothy H 

on BBB

4 years ago

horrible company to deal with. The are very inefficient. Have been asked to get documents that were sent multiple times due to there unorganization. The customer has to do their jobs. Will not be recommending this company ever. 

Shannon H. 

on BBB

4 years ago

If I could leave 0/5 Stars, I would. We refinanced our home through Quicken to include paying off our HELOC. The loan process was not bad until after we closed. We closed our loan on June 6 and as of June 26, our HELOC still hasn't been paid off. We have called several times, have several long emails with customer relations with Quicken and still no payoff. Customer relations keeps saying they do not know why the payoff check hasn't been mailed. They have cancelled the check twice and said they will reissue. Our payment is d... read more