America's Best Contacts & Eyeglasses

Allison N 

on BBB

2 years ago

Supervisor ******, ******* **, dresses inappropriately; is very argumentative; not pleasant to be around at all. I was working with one of the female floor assistance and she was very pleasant and kind; then ****** walked over to us in his shorts, shoulder cross-over bag on his body, and a t-shirt and he looked at my prescription which I had in my hand and said to me that he doesn't know if the prescription is for computer long-distance or not. NO ONE ASKED HIM so I don't know why he was even talking to me. As I walked away ... read more

BEVERLY T 

on BBB

2 years ago

The Manager of the ********** location ************************* is very unprofessional in her work ethic suffers from extremely bias to the customers...she was very rude, disrespectful, and condescending with her her insidious demeanor & nasty countenance and disposition when engaging with minorities, She violated HIPPA GIVING OUT PERSONAL & CONFIDENTIAL INFORMATION TO A DOMESTIC VIOLENT VICTIM.WHEN I WENT TO PICK UP MY GLASSES AFTER DELAYING THE DURATION, I LEARNED THAT SHE'S GIVEN MY GLASSES TO SOMEONE ELSE WHO WAS NOT PE... read more

Kayla L 

on BBB

2 years ago

I had an appointment for 7 May I went in at my allotted time and I was told my appointment was changed to 14 May and they allowed a family of seven in with no appointment instead I was very upset and I was not told as to why my appointment was changed and I was never told beforehand that it was changed. I had a lot of responsibility to keep this appointment and now things are set back and rescheduled because of it at no fault of my own Im highly upset and I demand something in return for my wasted time and a messed up person... read more

Elle E 

on BBB

2 years ago

I worked at Amer. Best for about a month and a half, and I can say that it was a totally needlessly stressful experience. I started work at the beginning of a pay period, but when everyone else got paid, I didnt. After a few days of waiting for my check, I contacted the DM, ***********************. She was completely useless. She gave me the runaround for another week until she came into the store, without my check in her hand. I was visibly frustrated as the stress of the situation was becoming overwhelming and the excuses ... read more

Maria P 

on BBB

2 years ago

I purchased two pairs of glasses in November 2021. I even purchased insurance for $25.00. I'm having problem with one of the glasses, too tight. I went to them twice to get them adjusted, and still the same problem. Went back and compliant. Was told to get another frame. I choose the same frame. This time the frame is way too loose. Not even adjusting them help out. Went to them this week, fed up with the glasses. I told the receptionist here I don't want this. I will look at the frame. They want to know if I have insurance,... read more

Nyia S 

on BBB

2 years ago

Worse company ever. After the free exam, services just goes down the drain if you ever need to come back for a new pair of glasses. Nobody knows anything, employees give the wrong information before checking/confirming and its absolutely a headache trying to get information on your own prescription. God forbid you go to a different store then where you had the initial exam, because even though they can see your prescription in their database they require the old store to fax the prescription to them. However when you call th... read more

William M 

on BBB

2 years ago

I e-mailed Americas Best 10 days ago on April 19th. I still have not heard back. So much for customer service! 

Kric S. 

on BBB

2 years ago

My son and I went to America best (worst) my lens fell out but since I didnt buy warranty I was stuck plus the glass doesnt work I been wearing my old glasses. I am so worried that my son glasses are wrong he is 9 and I cant see from his eyes but if they like mine I know they dont work.money too hard to come by and they just took a couple hundred from us. At least I thought they would replace the lens that fell out as I was walking this place a scam 

Teobaldo O. 

on BBB

2 years ago

1st. The quality is inferior and it seems the frames are made of sugar because it brakes constantly. The staff are usually rude and wants to make a sale instead of repairs. After the 6 pair of reading glasses I purchased for my 13 year old son, I have decided to never bring my business to this phony company which is a monumental reapoff.