America's Best Contacts & Eyeglasses

Mechelle S 

on BBB

2 years ago

Worst place ever. Over priced, eye exam 5mins. Wrong script. Don't waste your money. 

Joe F 

on BBB

2 years ago

I saw a commercial on tv stating 2 pair of glasses for $*****. Upon arrival checking in I was informed the price was ***** I stated about the price on TV I was informed by a person not the receptionist do I want the new price and exam or not. I saw the commercial on July 1st. So I was there not happy but moved forward at *****. ironic I'm in the waiting area and the commercial runs on the America Bests own TV at *****. imagine my surprise their own TV is running the same price I saw on a commercial. The people closed me down... read more

Kathryn B 

on BBB

2 years ago

Drove 30 minutes only to find out that they have a mask policy. I don't wear a mask, EVER. Doesn't matter. It's the corporate policy. Nothing Is written on their website about this. Needless to say, I left. 

Meshell M 

on BBB

2 years ago

**********/************* location ..Incompetence at it's finest no body knows anything, you talk with multiple people, people who say they will make a note to your file or to the Dr. but when you call back no one knows anything 3 months later I'm still doing follow *** then finally they submit my order for contacts, 2 weeks later they come back wrong clearly the csr's mistake they don't care but they correct it but can't expedite the order and get this I can't see, my trials contacts are now expired and they don't have my st... read more

Gregory O 

on BBB

2 years ago

I bought two pairs of glasses, one of them wasnt aligning with my eyes. Returned it for an adjustment.Nobody responded on whether the glasses were fixed. Went back to ask for the glasses, was told they dont know where the glasses are because I as a customer didnt follow up. I called corporate , i was told that it was my mistake as a customer as I am the one to blame for glasses being lost as I didnt follow up with them... 

R... E 

on BBB

2 years ago

They claim to take MetLife, but they do NOT.. Every time, every location, every family member, they do NOT take MetLife Vision, regardless of that their sign says.Be prepared to pay full price, because you will. 

Carol T. 

on BBB

2 years ago

When I told them I couldnt see out of the glasses, they told me to take them and try for a few days. When I went back, they told me that it was the correct prescription and there was nothing else they could do..I was stuck with two pairs of glasses I cant use, plus they used my insurance (supposedly for a FREE exam). Now I cant go to another doctor because my insurance cant be used for two years. I am one. very unhappy customer who is out more than $500.00 

Michael A 

on BBB

2 years ago

The glasses look alright but I cant keep them clean and they always have a film on the lens. I paid as much for these glasses as I would have at my regular optometrist. I have glare at night. I paid for all the extras, scratch protection, anti fog and glare, progressive lens. They are terrible. !!!!!!!! 

Carmella T 

on BBB

2 years ago

Yesterday, June 20th, I went to ************* Best located in *********, **., at the Midtown location, on ************ Drive. I was met at the door by a woman named ******** I stated I was there about glasses and gave her the prescription paperwork. She then gave me a piece of paper to fill out and made a photo copy of my paperwork. She then comes back to the desk and stated that (she) America's Best could not fill my prescription. She was EXTREMELY RUDE in her tone and lacked the basic customer service skills. When I return... read more