America's Best Contacts & Eyeglasses

Joanne Garcia 

on BBB

3 years ago

If I could give this Zero stars I would. Yeah they run ads such as 2 for $69.95/2 for $99.00, But what they fail to tell you is that they use the cheapest materials that they can and if you break your classes through no fault of your own because they use such cheap material your glasses have to be sent out and if your blind in one eye and purchased only 1 pair of glasses than your struck , cuz they have to send your glasses Out for repair; and sometimes it takes up to two weeks to get it back. My suggestion to not purchase a... read more

Gina M 

on BBB

3 years ago

This is in regards to the America's Best in Largo, Florida. Dr. Derek ****** is a horrible person! He is extremely mean and scary. Back in the examination room, just Dr. ****** and I, he had me crying and sobbing and shaking. I felt threatened by him. During the examination, he told me that I am lying to him regarding the letters that I see on the wall. He screamed at me. I told Dr. ****** the letters on the wall are blurry and he raised his voice and screamed at me so loud that he made me jump and cry and he told me but he ... read more

Jeffrey V 

on BBB

3 years ago

I purchase a pair of eyes glasses a few months ago from America's Best. The first week I had them. They got a knik in the left lense. They are suppose to be under a warranty, but when I went back I was give a hard time. I paid extra money to have a coating on the lenses, but now they are so scratched up that the lenses are like looking through fog. I have never used any paper products to clean them with. Just the special micro fiber cloth and cleaner that I purchased from them. They are the cheapest eye glasses that I have o... read more

James H 

on BBB

3 years ago

This store just discriminated against me, embarrassed me in public and waisted a good amount of my time. I am unfortunately disabled with 2 major disabilities. One is very noticeable due to the limp and carbon fiber leg brace. The other is not as visibly noticeable. I have severe respiratory issues due to a growth defect as a child. I only have one lung, which only functions at approximately 80%. So I am unable to wear the "covid masks" without passing out. I tried explaining this to the front desk girls and was met with ext... read more

Bridgette N 

on BBB

3 years ago

This place is just greedy for money , no ******** service!! This is the second time and I **** never return . I made an appointment and was asked about insurance told him where I worked. Thinking they would look up my insurance, they said they could look it up. I get there and no one asked me about my insurance. I was seen and the wait long wait to pick out glasses, I asked could I return and pick them out and just get my prescription. I was told 👎 I had to see a CS agent. Then, I find out they didn't even verify or check... read more

Andrea I 

on BBB

3 years ago

America's Best in Victor NY advertises if you buy 2 pair of glasses you get exam for free. I purchases 2 pairs of ladies sunglasses with a different prescription in each. I wanted one pair for distance and one pair with bifocals for reading. They made one pair completely wrong and told me I needed to pay an additional $110 to fix their mistake. When I told them I couldn't pay to fix their error I was offered a refund for the glasses minus the eye exam that they now charged me for. Corporate is no help. Manager at location to... read more

JM 

on BBB

3 years ago

Dr. Erwin *** at the branch in Macedonia, OH spent the eye exam telling me racist and ageist jokes. There were lots of other reasons why my experience with him was unpleasant and made me doubt the accuracy of my exam results, but dealing with a racist optometrist is far beyond my threshold. I hope America's Best shows that they do not condone racism and gets rid of him. There is 0 excuse for racism - not only is it unprofessional, but perpetuating racist attitudes on any level is dangerous. 

Keyonta R 

on BBB

3 years ago

This is the second time that I've had a problem out of America's best basically they cut my first pair glasses one pair of them wrong and I had to get them redone over the next time my family what day is it to get glasses each of them got two pairs each they called and said the glasses was ready and they wasn't and they were just so nonchalant about it like it's not a continuous problem this is the second time but it'll be the last for me no more chances for America's best they are terrible they are very 

Philip 

on BBB

3 years ago

I bought a pair of glasses on July 22,2020 with a paid for one year insurance policy. I picked up my glasses on August 13, 2020. I attempted to replace my scratched lenses on August 10, 2021. they said my insurance was for one year stating on July 22, 2020. I contend that I paid for one full year of protection and only got and only got 11 months. They did not tell me my coverage started on July 22. It should start on the day I picked them up the glasses .