American Car Center

Belinda H 

on BBB

2 years ago

I didn't understand that i had a lease contract when buying our car I thought it was financing what can I do.. the salesman did not explain that the car was like renting it I thought it was like any other car lot make payment and done but just got told today no it's lease I'm no means a smart woman did not have the education to understand things I feel this salesman took advantage of that . He told me once I pay my payments down to 3k I just come in pick up title , do I *** for false info and over payment or what I never fel... read more

Tes W 

on BBB

2 years ago

This company will blow your phone up if you are a day late. Their system was down once so I missed a payment and they never deducted late fees. They were threatening me over $200 via email. I'd had enough and told them that they didn't email me or reach out to let me know that their system was down so they didn't need to be harassing me about a payment two days later. The system stayed down for some days by the way. I tried to change my site date and they told me that it'd cost me $25. I let them know when I caught covid and... read more

Laquanne N. 

on BBB

2 years ago

I purchase a vehicle from American car center in November 2019. I was told by the owner that my car was a purchase, not a lease but in the **************** the contract had to be drawn up as such. Long story short I was severely overcharged for a 2016 Chrysler 200 and lied to about my car not being a lease. It was verified at Dmv that I was indeed put in a lease 

Christopher S. 

on BBB

2 years ago

Bought a car here 7 months ago. Not the car I wanted because they lied to me when I called an hour before my arrival asking about the one I wanted before making the drive only to be told they sold it 2 days prior.Lied intentionally to get my foot in the door to sell me something else.They only had one that came close to what I was looking for. I asked the price and was told $12,300. Against my better judgement, I agreed.I sat at the sales desk to sign the agreement, to which I couldn't see due to the fact that I was signing ... read more

Nancy M 

on BBB

2 years ago

I'm having issues again with my car. I dropped it off to get fixed and the *** Boys can't get ahold of them to get approval. I've been calling myself and I left two voicemails I need my car for work to pay for the car. HELP PLEASE ?? 

Katari A. 

on BBB

2 years ago

The warranties for their vehicles are terrible. I was told I had three free oil changes and when attempting to go to the facilities that offer have contracts with American Car Center , I was told by these businesses that they no longer want to deal or no longer have contracts with American Car center . After attempting to call them 7 times I was told to go to another business to see if they had a contract with them (they have no idea who they have contracts with ), and this particular business said that they do not like deal... read more

Whitney M 

on BBB

2 years ago

They are crooks and take your money. I purchased a vehicle on September 27,2022 Thanksgiving Night (November 24,2022) my car stopped on me while I was on the way home to visit family for the holiday, they set me up to take it to the body shop the next day(November 25,2022) I have since been without a car. My warranty paid up to **** torwards the repair however I still had to pay 542$ out of my pocket before they could even start repairs and still have to pay a extra 75$ torwards the repairs inside my car not however Im bummi... read more

Jackie M. 

on BBB

2 years ago

This place is the worst place to get a car Ive had so many issues Ill be communicating with one person than few days later you speaking to someone else than you make a payment and they still say u so many days passed due wont give u a payment schedule u cant go into the main office in your state to pay when you mail a payment you never know if they get or not there very rude no manners what so ever 

Tanika M 

on BBB

2 years ago

I have a 2016 Kia **** from this dealership . I got it from the ************** location in *********** , ** .. THAT IS NOW CLOSED. Never benefitted from the warranty , never was helped to understand that it was a lease when I said I wanted to BUY a car multiple times. The person who did my paperwork even told me I was buying the car not leasing. There were a few times when I first got the car that they "lost" my payment.. **** RED FLAG!!! My motor has been shut off because the representative I spoke to was mad and kept telli... read more