American Amicable Life Insurance Company of Texas

DARRELL B 

on BBB

a year ago

This company is not holding up to the standards of what their sales rep are selling. I paid for life insurance and the next month the company I was employed by closed because of covid-19. I called the sales rep that sold the policy to me and informed him that I can no longer afford this policy due to unemployment and asked to cancel my policy and he said that it will be taking care of. The sales rep did not cancel my policy because he would not be paid when I canceled off of my policy. When I checked my bank account, I saw t... read more

Richard M 

on BBB

a year ago

ACH GUARANTEE TRUST $(20.94)********************************** Rixar13@813-***-****I want to cancel my policy immediately. Please cancel and remove my account. Thank you, 

Alexander K 

on BBB

a year ago

I was told I would recieve my payment for my Dads death. I now just was told that they are not paying the claim because of his medical history not being reported which he gave this company all of his medical history. It's takin 8 months to get this decision and I now cannot bury my father. Worst life insurance company I ever seen. They will try everything to not pay the life insurance in full. They sent my father's premiums back and told me to appeal it which is so ridiculously outrageous being its only a $10000 dollar insur... read more

William L 

on BBB

2 years ago

Company calls me 2-3 times a day from ***** fro over 3 week now. They call froma different caller-ID every time, usually using my area code. Each time I asked them to stop calling but they continued calling, so finally, I pretended to be interested and spent 20 minutes on the phone responding to questions for an application for whole life coverage. Eventually they asked me for my bank account information and I said I could call them back and give it, but they called me, so I'm not giving it out over the phone on the current ... read more

Debbie K. 

on BBB

2 years ago

I am appalled at the horrible experience with this company. I have spoken to six different representatives with the last one being a Manager. These representatives are useless with them disconnecting me never calling me back even after I relay to them that if we get disconnected to please call me back and giving me inaccurate information. The time wait on hold is over an hour with a few times being 44 or higher in line to speak to a representative. One representative guaranteed me that she would call me back on Monday, Novem... read more

Terrence B 

on BBB

2 years ago

I never finalized the life insurance. I told them I didn't want to go through with it and they took a payment out of my account. I then called them and cancelled it. I had to sign a form and send back to them, so the next month they took out another payment without my consent. Now the excuse is my signature don't match , we did it online so what signature. This company is a scam 

Charles B 

on BBB

2 years ago

This company is working with and contracting with agents who skirt the DO NOT CALL LIST law by using robo calls to call with hidden numbers and then being handed off to one of their agents. Read the responses from American Amicable Life . They come across as a picked last in phys ed ***** clinging to a technicality in a rule book or a crooked lawyer with a very thin plausible deniability claim. A caring and upfront company would be ashamed to operate this way. Call the 800 number and see the waiting que time . Must be doing ... read more

Don M 

on BBB

2 years ago

Don't trust them. They provide no friendly customer support and even call you a liar. Don't need them. 

Scott F 

on BBB

2 years ago

You do their job for them and if you miss a deadline they close your case. They provided no information when I contacted their company a year ago to report my moms death. They didn't tell me if she even had a policy. They claim the process could take up to 5 years, that's a lie. They put all the administrative work between you and the medical practitioners. They do not call you, only mail or email. As a stay at home dad with an Autistic child, life is already chaotic without having to focus on doing their job for them. They ... read more