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American Airlines Federal Credit Union

3.7

About this business

Location details

4151 Amon Carter Blvd, Fort Worth, TX, 76155, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 6:00 p.m.
Tue7:30 a.m. to 6:00 p.m.
Wed7:30 a.m. to 6:00 p.m.
Thu7:30 a.m. to 6:00 p.m.
Fri7:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 3:00 p.m.
SunClosed
3.7202 reviews
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Ann Nguyen's profile image
Ann Nguyen 
9 years ago

We love our AA Credit Union peeps. THANK YOU for all that you do!! 

Jacqua Speck's profile image
Jacqua Speck 
9 years ago

Worst customer service in the industry. They still have not returned any calls regarding their mess up. 1 star is one too many stars to rated them. 

Jamie Vaughn Fatheree's profile image
Jamie Vaughn Fatheree 
9 years ago

I've been a member of this credit union for more than 17 years. No other financial institution compares. 

Jeff Wright's profile image
Jeff Wright 
9 years ago

I have flown a lot of different airlines and this is by far the worst! Will not be using you again! 

Conway Clements's profile image
Conway Clements 
9 years ago
Rich Rivera's profile image
Rich Rivera 
10 years ago

All fantastic until you adopted the new Oct 2015 policy of holding checks for a week or more no matter the amount. I had a $6 transfer of funds from a friend for coffee and the funds aren't going to be ready for 7 days... Really?! On a $6 transfer? My direct deposit from American Airlines payroll is supposed to go through Thursday at midnight, but I will have closed my account by then. Also, thank you for not announcing any of this to anyone - maybe if you decide to announce you are removing this policy I'll come back. 

Antonio Martinez Hill's profile image
Antonio Martinez Hill 
10 years ago

Always there for you ...like family ...I love my Credit Union. 

Nancy Moore's profile image
Nancy Moore 
10 years ago

Love the Credit union, DETEST the new website. The programmers must have been asleep when they designed and wrote the Set Your New Password page. Here's the scene: I forgot my password, called aacu 800 number, had special pin number sent, entered "special number" in correctly and New page came up where I could 're-set my password. STEP ONE: ENTER YOUR OLD PASSWORD! Worker bee at accu - I FORGOT my password! When I get back home I will be in to see y'all. Have a good day. 

James Robert Tucker's profile image
James Robert Tucker 
10 years ago

I purchased a prepaid card for travel to China in March of 2014. I did not receive the card and therefore could not use it. I have been trying to have the money refunded to my account since. I was told several weeks ago that it would be done. I was also charged $5 for two calls to Prepaid Travel Services(PTS) trying to resolve the issue. I was told by PTS that the charges could be refunded by a call to AAFCU. Called AAFCU same day and was told it was taken care of. Now several weeks later, AAFCU tells me that I have to FAX P... read more

Frequently asked questions about American Airlines Federal Credit Union

How is American Airlines Federal Credit Union rated?

American Airlines Federal Credit Union has a 3.7 star rating with 202 reviews. 

When is American Airlines Federal Credit Union open?

American Airlines Federal Credit Union is closed now. It will open tomorrow at 7:30 a.m. 

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