Advanced Appliance & Air Repair

Paul S From NYC 

on Citysearch

15 years ago

Excellent customer service; highly recommend – Discovered this family business on City Search and opted to use them after reading excellent reviews. Got same-day service on repairs of both washer and dishwasher. While there is a service call fee as well as a fee for each repair, these are significantly less than a national department store chain wanted for repairs on their store brand appliances. Would definitely recommend this family company and know that when the inevitable day arrives that another appliance need repair, w... read more

JCfromNYC 

on Citysearch

15 years ago

Honest, trustworthy, reliable, efficient – As someone transplanted into the Raleigh-Durham area, I feel so blessed to have found Joe, Shaun, Donna and team at Advanced Appliance & Air. They are company of integrity who will tell you the truth. Regardless of whether you need $100 of work or $5,000 of work, their attention and customer service is amazing. I have had Shaun out for a minor fix on my AC unit and was so pleased that when my parents needed a brand new system (much bigger job) I knew EXACTLY who to call. The folks a... read more

zippy3 

on Citysearch

15 years ago

They get 'er done! – We have a new Whirlpool frontload washer and no one could solve its problem. Even checked the internet and although many people had the same issue, after a lot of repair expenses, it went unsolved; but Joe and Donna worked hard and figured it out. Have not had an issue since. They are not only professional and honest, they are good people. Worth the extra expense. We will call them first every time. 

k112 

on Citysearch

15 years ago

Reliable, Personable – My twenty-five-year-old oven's baking element died recently. I checked out several appliance repair businesses, but they expected me to wait a week before they could get to me. Then I read the raves about Advanced Appliance on City Search and called them. They gave me an appointment one day later at 4 p.m., and my doorbell rang at 4:00 exactly. The repairman was friendly , knowledgeable, and fast. The work is guaranteed for a year, so I feel entirely comfortable. Would I call Advanced Appliance again? ... read more

karen S 

on Citysearch

15 years ago

Excellent customer service – I needed an appliance fixed right away. They were too busy to do it and told me who I could call and they were able to schedule an appt. with me for the next day, at my convenience. Way to go! 

SandyRal 

on Citysearch

16 years ago

Joe Rocks! – I called Joe based on the reviews I saw on CitySearch when my washing machine bit the dust. Joe and Donna called us back immediately and scheduled a day to come do the repairs. We experienced no issues with calling us back. Unfortunately the repair wasn't as easy as Joe, and I, had hoped as the part was only half of the needed fix. Joe was determined to find the root cause of the issue. His perseverance in researching to find the true issue was most impressive. It's obvious he's an engineer! It was also most app... read more

silverdew 

on Citysearch

16 years ago

Excellent Family Business – Had ice maker issue with two year old fridge (typical!). Was putting out ice but not dispensing ice thru the door. So looking online, I read reviews and AAAR stood out. Read my review and read the others and I think you will find a common theme that we also experienced (see "Pro's" above). Called once and it took a follow-up call a few days later to finally get in touch, but always friendly and courteous from start to finish. Like I said, they are in demand so it may take an extra day but its wort... read more

amahesh 

on Citysearch

16 years ago

Excellent service! – I called Advanced Appliance to fix a range and repair an HVAC problem. These are the nicest guys I have ever met. Joe, the owner, exudes a sense of calm and peace. He knows what he is doing and he and his wife are good honest people. Their charges are very reasonable and I never had the feeling that he was taking me for a ride, like some others that I have called. I would strongly recommend this company to anyone that needs repairs in this area. 

ltm105 

on Citysearch

16 years ago

Fabulous Service! Fair Pricing - Did exactly what they promised - Will Definitely Use Again – I have used a couple of the Nationally known Appliance Repair companies in the past and though their work has been good, their charges have been incredibly high and so I decided to check online for a local company. Seeing the good reviews on City Search for Adanced Appliance and Air..I decided to give them a try and am very glad that I did. My tenant had a problem with the dishwasher not working. As a landlord, you want to know that... read more