Advanced Appliance & Air Repair

Kerry C. 

on Citysearch

13 years ago

Use anyone there BUT BRANDON. Brandon and his girlfriend arrived 20 minutes late - but with repair people that is to be expected. Both were friendly. I explained the problem that my washing machine was making a loud noise when running. He inspected it and found something else that was wrong -bad agitator dogs- but he told me it could be issue. After fixing the agitator, he said it was not the problem, the problem was the transmission which he could not fix... and he had obviously known this all along. He then charged me $43.... read more

erin s. 

on Citysearch

13 years ago

Great Experience – We used Joe and his team to complete a conversion from propane to natural gas. It included two furnaces, a water heater, gas stove, and gas logs. The process was as easy as possible. They came on time, were very professional, and made the experience downright pleasant. I would not hesitate to recommend them or use them again. 

Pat V. 

on Citysearch

13 years ago

Great Experience-On Time, Courteous, & Professional Customer – My dryer wasn't drying the clothes in one cycle, but was taking several. We thought it may be the heating element going bad. My husband saw this company on city-search. Yes, there is one negative review,but there were so many positive reveiws that followed. He gave them a call on Tuesday and the appointment was at 9:30 Friday morning. I was off that day and figured they would show up around 10:00 or later. Have you ever had a repair service be on time? They were ... read more

dag2011 

on Citysearch

14 years ago

Appliance Repair Raleigh – I called Advance Appliance and was referred to the company's son since there would be a long wait. I called and made an appointment and Brandon arrived in a personal car with his girlfriend who stood by him the entire time he looked at my washer and dryer. When I asked him a question, she answered. He was unable to repair my washer and then they left to get a belt to repair my dryer. They were gone so long I thought they were not coming back. When they returned he repaired the belt and then his gir... read more

yeagleya 

on Citysearch

14 years ago

Holy Cow! This is how customer service should be... – I'm still stunned at how opposite this experience was from all other repairs. I had been fighting with Sears for weeks and they had screwed up in any number of ways. Out of shear frustration I fired Sears and found these guys instead. They called me to confirm more than once. They arrived 30-minutes early, but called first to ask if it was okay. When they got here, they started from the most logical place and diagnosed a very complex problem in about 20 minutes. They were... read more

toyal 

on Citysearch

14 years ago

GREAT Experience – As a single woman it is always comforting to find a great repair service that is honest, too the point, and has reasonable prices. An added bonus was it was a Christian based company. I noticed my freeze was not getting cold enough - i read the reviews and took a chance and called Advance Appliance. I made my repair request online via their website and was present surprised to get a call first thing this morning by the owner, Joe. He advised that someone would be in touch with me soon to make arrangements.... read more

Carolinawren 

on Citysearch

14 years ago

Hooray! They will meet your expectations. – I feel like i've discovered treasure...Wow, how satisfying it is to feel like your repair guy is actually honest and trustworthy, skilled enough to figure out what's wrong and fix it, and friendly too! I'll be saving Joe and this company's contact info for future use. 

Jerry Roventini 

on Citysearch

14 years ago

First rate - worth every penny – I live in N. Raleigh. in a house new to me. I tested the dishwasher after a few months because I never use it but wanted to make sure it worked. The electric seemed fine but no water would come in. I checked the water line myself; it seemed fine. I called Advanced because of the good reviews. I had a visit from Joe and Shaun ,on time and courteous. They found a simple thing in five minutes. Someone else might have taken forever to run the clock. They even had the small part I needed drop-ship... read more

ftbdserv 

on Citysearch

15 years ago

Excellent Service – I had a repair done 2 weeks ago for a capacitor replacement and was grossly overcharged by another company. I found this website through CitySearch and wished I had called them initially. Shaun came this morning and said the capacitor was about to break down because it was wired incorrectly. He replaced the part and installed a new bracket for it. Then he checked out the unit. Shaun and is very professional and reputable. I would highly recommend this business to anyone.