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The Service Gurus are North St. John County's trusted plumbing, heating and cooling experts. As a locally owned and operated plumbing and HVAC company, they believe in providing homeowners throughout the area with top-quality heating and air conditioning services in St. Augustine, and beyond. Whether you need air conditioner repairs, water heater replacement, furnace installation, plumbing repairs, or indoor air quality maintenance, their factory-trained, friendly, and professional team is ready to get the job done. When it ... read more
280 Business Park Cir #415, Suite 415, St. Augustine, FL, 32095, United States
Get directionsWe recently spoke to four companies regarding replacement of our aging furnace and A/C. As a result we chose M.E. Flow. If you are in the market for a new HVAC System I highly recommend you call M.E. Flow and ask for Home Comfort Advisor Pete L******. Pete's knows the business and his easy going style coupled with superior product knowledge are a winning combination. Through out the process Pete patiently listened to our needs and asked a number of excellent questions to make sure that he understood our situation in terms of... read more
Business response:
Thank you for your time writing this fantastic review on the installation of your replacement HVAC system. We love reading these reviews that mention Pete! He truly takes care of his clients and makes us so proud!
We just had a Mitsubishi/American Standard heating/cooling unit installed on our sun porch. The workmanship by Gerson and his crew was outstanding. Now we can use our sunporch year round.
Business response:
Thank you for sharing your Mitsubishi ductless HVAC purchase. Gerson, Pete and Erick will be delighted to hear of your satisfaction! Have a great day and enjoy that sun room!
Excellent service from Gerson De Loza! Replaced my HVAC yesterday and it’s perfect! Great job and courteous service! Thank you much!
Business response:
Thank you for sharing your experience with Gerson on the replacement of your HVAC system. Thank you for choosing M.E. Flow!
The team at M.E. Flow done a great job for my family. We had a Navian Boiler system that was installed incorrectly. The Operation Manager himself ( Rodney ) came to our home, looked at the issues and got a game plan together. A very professional technician ( Nate ) arrived the next day and started the project. Never leaving our home all day, a very nice young man, greeted our mother with a kind smile both days of the project. As most moms are, she just couldn't get Nate to eat or take a break. Thanks Guys for a job well done... read more
Business response:
Thank you for this sweet review! We are so happy that your boiler is now working correctly and safely! Nate will be tickled when he reads your review! Thanks for sharing.
Dealt with a major clog in the master bath . . . the technician Allen was professional, friendly and very thorough. An expensive lesson in why not to flush wipes down the toilet!
Business response:
You never know when your going to need a good plumber! Thank you for sharing your experience with Allen.
M.E. Flow was very helpful and responsive with a water line leak under the slab of my house. When the original idea of making repairs turned out to be impractical, Sean Conrad and Eddie Palmer worked with me to find an alternative solution that took care of the issue. Their expertise and care made this difficult project easier to achieve. Sean and Eddie are excellent to work with---I highly recommend them if you need experienced plumbers to work on a project. I also highly recommend M.E. Flow for their overall care and quali... read more
Business response:
You underwent a pretty large plumbing job! So happy to hear of your satisfaction with the guys. A project like that needs a professional plumber! Thank you for sharing your experience!
After being stood up for a service call from another company I turned to M. E. Flow after reading reviews from customers. From my initial contact with Jessica who patiently answered my questions and walked me through their services, to the service technician Dustin I was impressed with their professionalism, personal customer interactions, and more importantly, good service. Dustin did an excellent job of explaining the service and was very personable which helped make me comfortable in having him in my home. He performed th... read more
Business response:
Thank you for sharing your experience with our team members! Your review brings a smile to all of us! Thanks for sharing and welcome to the M.E. Flow family!
Excellent customer service! I called to review my HVAC and Plumbing contracts and was helped by Gary. He renewed both contracts with the correct discount offer, updated my contact info and scheduled my next appointments. He was outgoing, friendly as well as professional. Thanks for a an easy and great experience. Althea M********
Business response:
So happy to hear of your satisfaction with Gary! His job is not easy...he handles it well and we think he's great too! Thanks for sharing!
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