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Adelaide Street Surgery
- Healthcare
- Plymouth
About this business
Location details
20 Adelaide St, Stonehouse, Plymouth, PL1 3JF, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely appalling. I have referred them to the Care Quality Commission following a serious failure in patient care. Additionally I have submitted a formal complaint, expressing it's in regard to an urgent patient safety concern, and was told "our managing partner is on annual leave, she will deal with it when she gets back". The receptionists do not care, and are just looking to argue.
I am very disappointed to be removing my 5 star review in place of a 1 star review following a serious failure of patient care. This error has resulted in a 6-7 month delay to my essential healthcare treatment, and only came to light due to me contacting them (otherwise, the delay may have been infinite). I have been forced to make formal complaints to multiple agencies including my MP due to this failure in care. Other patients should be aware that you may need to follow up repeatedly to ensure referrals are processed corre... read more
Appalling. Been with the surgery for over 20yrs. Never known it so bad when they joined with St levans. Veteran friendly lol. Funny I can speak to anyone all over the country but the surgery says they can't hear me when an 500yds away. You never see a doctor who knows you, and the 3 receptionist are to interested in chatting rather than dealing with calls. As for Klinick lol, why should we spend 10mins filling a form for and unqualified person decide if WE need to see a doctor. This practice has gone down hill. As for Vetera... read more
Frequently asked questions about Adelaide Street Surgery
How is Adelaide Street Surgery rated?
Adelaide Street Surgery has a 2.7 star rating with 60 reviews.
When is Adelaide Street Surgery open?
Adelaide Street Surgery is closed now. It will open tomorrow at 8:30 a.m.
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