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Acoma
- Residential Leasing
- Denver, CO
About this business
Location details
816 Acoma St, Denver, CO, 80204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Stood up for my leasing appointment, couldnt reach anyone I made an appointment to visit using their website. The appointment date was on Memorial day but since it was an available option on the website, one would reasonably assume that they would be offering tours on that day despite the holiday. For the next few days I was bombarded by texts from their text bot asking me to set up an appointment even though I already did. When the day came around, I went to the property and followed the directions in the confirmation email... read more
Business response:
Hello, Thank you for bringing this to our attention. We deeply apologize for any inconvenience you may have experienced during your visit, especially regarding the Memorial Day appointment and the confusion regarding the QR code. We can assure you that we are working to improve our communication and processes, and we appreciate your feedback. Kind Regards, Madison WeCare@udr.com
Verified Renter My experience at Acoma has been overwhelmingly great. It’s so nice to have a 24/7 concierge. The property is very clean and has great amenities. The building is a little older but in the best way. Everything is built very homey and high quality compared to the junkie new build apartments popping up overnight all over Denver. My only complaint is that parking is super expensive and because the garage is exposed and there is construction next door, my car is constantly super dusty. I wish the property managemen... read more
Business response:
Dear Resident, We're elated to hear your thoughts about Acoma! In regards to your feedback about parking, please feel free to swing by our office. We hope you continue to enjoy your time in our community.
Going Downhill, Poor Management, Beware I lived at Tierra Del Rey (building 1) for 8 years due to the convenience of the location and not wanting to spend time moving. I finally decided to move out this month (May 2023) and I am so happy to be gone. There have been major issues over the years including: * The bathroom/closet flooding (and not getting it fixed for weeks) that caused clothes damage and water mold damage even after maintenance left. This issue reoccurred multiple times, over the first few years, before UDR fina... read more
Business response:
Hello, Thank you for your review. We sincerely appreciate you taking the time to consider all aspects of the community while offering constructive criticism. Our goal is always to build strong resident relationships and provide a top-notch community for residents to call home. Feedback like yours helps us get closer to achieving that goal. We apologize for any dissatisfaction and wish you all the best in the future! Kind Regards, Madison WeCare@udr.com
Don’t move here The rats, the cockroaches all over your house, no matter how clean you keep it, the mouses, the mold, the homeless people knocking at your door. I read all the reviews before moving here and just gave it a chance, hoping it would’ve changed, don’t waste your time and your money living here. And they’ll find anyway to charge you crazy amounts of money when you move out.
Business response:
Thank you for your review. We sincerely appreciate you taking the time to consider all aspects of the community while offering constructive criticism. Our goal is always to build strong resident relationships and provide a top-notch community for residents to call home. Feedback like yours helps us get closer to achieving that goal. We apologize for any dissatisfaction and wish you all the best in the future!
Allowed me live with MOLD. Rajaa does not respond to emails I’ve lived at Steele Creek for 4 years and until this year haven’t had any serious issues with the management staff, however things drastically changed this spring. You’d think living in a luxury apartment complex would result in receiving amazing service however that is not the case here. I reported mold in my apartment and it took 43 days (submitted a report on April 3) for just part of the repairs to be completed. This was the second time I had mold in my apartme... read more
Great first Austin apartment This was my first apartment in Austin and it is amazing. Older building but they have done some slight remodeling. The UDR staff is amazing. Maintenance is always super quick to respond and they repair issues in a timely matter. Communication from the staff is great. Lots of parking for guest. Pretty quiet street! Overall great experience. Would highly recommend
Business response:
Hello, Thank you so much for your glowing review of our community. We are so happy to hear that you enjoyed your residency and home with us. Thank you for sharing your feedback! Kind Regards, Madison
Negligent Management; Not Safe I came home from a vacation 7 weeks ago to my apartment sinks flooded and overflowing into the carpet. It was absolutely disgusting and the smell of sewage was overwhelming. I was able to get an emergency plumber to come and drain, but despite repeated requests to management they have done absolutely nothing to remedy this situation in what is now almost 2 months. They did not bring in someone to clean and sanitize the sinks, and they still have not dealt with the carpet. To make matters worse,... read more
Business response:
Hello there, We appreciate you taking the time to provide feedback about your experience in our community, and we apologize for any incidents that have caused you distress or dissatisfaction. Our team sincerely regrets any lapses in communication that may have occurred during your time with us. We understand the importance of timely and efficient communication, and we apologize for any inconvenience or frustration this may have caused. We are continuously working to improve our communication processes to ensure that resident... read more
Verified Renter I love Acoma — great community, spacious apartments, and reasonable price! It’s in a great and lively neighborhood that is centrally & conveniently located. The building was also originally built for condos, so the neighboring units are virtually soundproof. Love it here.
Business response:
Thank you for your awesome review! We strive to provide the best in apartment living so we’re happy to read that you are enjoying our location and apartment features! We look forward to continuing to provide you with a wonderful living experience at Acoma.
Verified Renter Staff is mediocre but getting worse. And now they’re building a new building next door so it’s going to be a nightmarish summer and we are losing our views. Other tenant are awesome though!
Business response:
We're concerned about reading your impression of us as this does not accurately reflect the service we value. We want to learn more about your experience. Please reach out to our office at your earliest convenience. We look forward to connecting with you and improving your stay. Feel free to stop by the leasing office or send us an email at acoma@legacypartners.com. Our new manager, Wes, would be happy to speak with you regarding your concerns.
Frequently asked questions about Acoma
How is Acoma rated?
Acoma has a 4.3 star rating with 338 reviews.
When is Acoma open?
Acoma is open now. It will close at 6:00 p.m.
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