24 Hour Fitness

Rex T 

on BBB

5 years ago

Taking dues while closed is ridiculous and disgusting why would you even consider charging people 

Mot H 

on BBB

5 years ago

Amazing how corporate greed takes over and people show their true selves. PLACES LIKE GOLDS GYM ARE NOT CHARGING A PENNY AND HAVE FROZEN EVERY MEMBERS! Remember that gym people! Meanwhile 24 hour fitness is charging customers and won’t let them cancel or freeze! Amazing! I hope you get what you deserve for doing this to people. I hope the virus fully engulfs you and your loved ones. 

Justin W 

on BBB

5 years ago

Continuing to autocharge members even during a global pandemic. Does not allow anyone to cancel or freeze their accounts. 

J Y 

on BBB

5 years ago

24 hour fitness is still billing their members even when closed! I want to cancel now! They have no one answering their phones! They need to freeze all accounts during these times. They sent an email stating they will take our money until April 16. Why they don't stop withdrawing intermediately and return the money they already took from people. 

Vance S 

on BBB

5 years ago

They wont let their members freeze their membership and still billing us for their closed gyms. I don't need their app, I need their equipment and the space. I need to save money right now so i'd like to freeze my account but can't reach anyone for assistance. 

Victoria W. 

on BBB

5 years ago

This company is charging memberships even though they closed it’s doors on March 16th. I was charged on March 2nd, March 9th, March 30th and March 31st, despite having closed its doors and patrons are unable to use the services provided that we have paid for due to the COVID-19 virus. Members are unable to go to the locations in order to implement the location services. They with need to freeze memberships with no service charges and then restart the memberships when they are able to open their doors safely and according to ... read more

Amanda K. 

on BBB

5 years ago

I find it absolutely disgusting you continue to charge your customers for services they can no longer use during this nightmare! Not only that! We went with 24 hour fitness for exactly that! The fact that you were 24 hours, now you aren’t even that! 4am to midnight is not 24 hours and doesn’t fit my schedule. False claims seem rampant throughout this company and I am disgusted with it. I’ll be returning to planet fitness when my contracts are up. 

Cheryl Annette T. 

on BBB

5 years ago

Will not allow customers to cancel auto-pay memberships during pandemic. 24 is still charging bank accounts and not allowing cancellations or freezes. I paid the first and last months fees and don't want to extend my cancellation 60 or 90 days. Another issue is the cleanliness of their clubs. The pool areas sometime smell like feces and there is scum on the bottom of the Everett, WA pool. The cardio machines are old and broken and now we don't have towel service. If this isn't resolved I am filing a complaint with the Attorn... read more

Talula 

on BBB

5 years ago

All of their Gyms are closed due to COVID-19 yet I was still charged for my monthly fee and I have no access to the gym. I tried calling to freeze my account but their call centers are closed. I have also sent emails and nothing. I feel I should get reimbursed for March 2020 and not charged for any month that their gym is closed due to not being an essential business.