24 Hour Fitness

Steph S 

on BBB

5 years ago

Absolutely DISGUSTED by the way this place is taking advantage of their customers and not responding to ANY inquiries regarding billing. Shouldn’t there be someone working from home taking care of this? This company only cares about money and karma is going to hit them hard. I can only imagine how many loyal customers they’re about to lose because of this. I’m being charged $42 dollars for a facility I can’t even use!! How is this legal? Just know, the public won’t let this slide. Taking advantage of loyal customers during a... read more

Simmion H 

on BBB

5 years ago

The company is still taking membership fees out of my account even though the gym is closed. I dnt want an extension on my acct..i want them to stop taking fees membership fees out since I cant use the gym at this time. 

Brian M 

on BBB

5 years ago

They are charging people even though they are closed. They have no one responding to refund request. They need to be stopped! 

Max P 

on BBB

5 years ago

I have contacted 24 several times already and I get the same stupid response. There is a pandemic and recession going on and 24 hour fitness decides to be unprofessional and greedy and still charge us monthly and extra fees when their facilities are unusable! Other gyms are freezing accounts yet 24 hour fitness decides to ignore thousands of frustrated customers just to keep scamming their customers!! 

Jeremy D 

on BBB

5 years ago

Bad business, charged me twice within a month while you guys are closed and offer no services I can use. They changed the internet services so you can not freeze your account instead you are redirected to a phone line that has an automated response and and email that basically tells you they are extending services with no real description of what that entails. ????Does not care about local communities or individuals, only profit. 

Arman S 

on BBB

5 years ago

All locations are closed because of pandemic, that's understandable. However, they've stopped their phone service for customers and they've blocked their online messaging on their website too. There is NO way to contact them to freeze or cancel memberships. While still charging membership fees. This is robbing. Zero stars! 

Mark S. 

on BBB

5 years ago

Got charged for my membership when the gym is closed due to the coronavirus. This is absolutely absurd. 

Linda C 

on BBB

5 years ago

I contacted this business via email (as physical locations are closed and phone lines are down) to inquire on how to freeze the account which is paid on a monthly basis as there are no servicers provided for the money that is being collected. Today I received the following response: "Dear Member, Thank you for your email requesting to put your membership on freeze. We appreciate your patience and understanding as we are experiencing an overwhelming volume of inquiries related to the COVID-19 pandemic. As a result, this has c... read more

Carrie H 

on BBB

5 years ago

24 hour fitness needs to show compassion during the pandemic! Extending memberships does no good when we need money now to feed our families. They need to freeze membership dues like other gyms are doing!!