24 Hour Fitness

Vance S 

on BBB

5 years ago

They wont let their members freeze their membership and still billing us for their closed gyms. I don't need their app, I need their equipment and the space. I need to save money right now so i'd like to freeze my account but can't reach anyone for assistance. 

david g 

on BBB

5 years ago

24 hour fitness business practices are fraudulent and shady....charging members to use the gyms while they are closed is simply despicable when many people are out of work during this crisis. Other gyms including LA Fitness are doing the right thing by freezing all monthly charges but this company takes the low road. Disgusting ! 

Raihaan C 

on BBB

5 years ago

Charging me membership fees despite being closed due to the COVID-19 virus. They have made it impossible to contact them. they have shut down their call centers and the website isn't processing any customer request they need to free payments like every other gym has. They are billing payments for a service we are unable to use. 

Rex T 

on BBB

5 years ago

Taking dues while closed is ridiculous and disgusting why would you even consider charging people 

Billy N 

on BBB

5 years ago

Being a 24 hour fitness client for 10+ years and I would’ve expected better response from the leadership of the company during this time of uncertainty with the Covid-19 pandemic. I was charged multiple times for my monthly dues after the club had closed per the ordinance of state officials. I would’ve understood that yes the monthly dues may contribute to the operational budget but they had charged me three times! I had reached out to their customer service team via email and phone and have not been able to get a response b... read more

Victoria W. 

on BBB

5 years ago

This company is charging memberships even though they closed it’s doors on March 16th. I was charged on March 2nd, March 9th, March 30th and March 31st, despite having closed its doors and patrons are unable to use the services provided that we have paid for due to the COVID-19 virus. Members are unable to go to the locations in order to implement the location services. They with need to freeze memberships with no service charges and then restart the memberships when they are able to open their doors safely and according to ... read more

Justin W 

on BBB

5 years ago

Continuing to autocharge members even during a global pandemic. Does not allow anyone to cancel or freeze their accounts. 

Joseph M 

on BBB

5 years ago

Unbelievable continuing to charge me and not providing any services nor any contact information this is criminal. 

Cheryl Annette T. 

on BBB

5 years ago

Will not allow customers to cancel auto-pay memberships during pandemic. 24 is still charging bank accounts and not allowing cancellations or freezes. I paid the first and last months fees and don't want to extend my cancellation 60 or 90 days. Another issue is the cleanliness of their clubs. The pool areas sometime smell like feces and there is scum on the bottom of the Everett, WA pool. The cardio machines are old and broken and now we don't have towel service. If this isn't resolved I am filing a complaint with the Attorn... read more