24 Hour Fitness

Edith P 

on BBB

5 years ago

I got charged twice within the time they have been closed for training services that I am obviously not using. Not to mention the second charge was out of nowhere and unnecessarily done. There is no way to contact them at the moment, therefore not even my bank was able to reverse the charges. 

Jennifer L 

on BBB

5 years ago

24 hour fitness is a joke. Now is not the time to steal from your customers. We should not be charged for something that isn’t even open. What kind of business practice is this? I’m disgusted!The phone lines are closed. I can’t seem to find an email address, and they are yanking money out of my dwindling account. My senses tell me they are about to have a class action lawsuit. 

Jason C 

on BBB

5 years ago

Business refuses to respond to my BBB Complaint, next I am filing a dispute with the bank to reverse the charges because I am still being charged for this product they cannot deliver during the crisis. 

Duke D 

on BBB

5 years ago

Club is closed but they're still charging members. Instead of suspending charges, they are just adding more days to the END. Who in the right mind wants to add more days at the END of their membership if they're canceling? This is just greedy and money-grabbing in a time of global crisis. Absolutely pathetic. 

Eric H 

on BBB

5 years ago

This company is is still charging customers while we have no access to facility. They laid off all their district managers and staff but gladly take customers money because we are on auto pay. they do not accept phones call and are knowing stealing from the customers who supported them 

J Y 

on BBB

5 years ago

24 hour fitness is still billing their members even when closed! I want to cancel now! They have no one answering their phones! They need to freeze all accounts during these times. They sent an email stating they will take our money until April 16. Why they don't stop withdrawing intermediately and return the money they already took from people. 

Jenny 

on BBB

5 years ago

They are charging members for monthly dues while they have not been open since early/mid March. They are only stopping payments on APRIL 16th!!!.....I would like to freeze my account now and resume membership when the pandemic is over. It’s bad customer service to turn off your phone system, especially when you fire all of the gym staff who could have helped with call volumes. I’d appreciate a reply before 4/3 as my next bill date is 4/5. Thank you! 

Amanda K. 

on BBB

5 years ago

I find it absolutely disgusting you continue to charge your customers for services they can no longer use during this nightmare! Not only that! We went with 24 hour fitness for exactly that! The fact that you were 24 hours, now you aren’t even that! 4am to midnight is not 24 hours and doesn’t fit my schedule. False claims seem rampant throughout this company and I am disgusted with it. I’ll be returning to planet fitness when my contracts are up. 

Mot H 

on BBB

5 years ago

Amazing how corporate greed takes over and people show their true selves. PLACES LIKE GOLDS GYM ARE NOT CHARGING A PENNY AND HAVE FROZEN EVERY MEMBERS! Remember that gym people! Meanwhile 24 hour fitness is charging customers and won’t let them cancel or freeze! Amazing! I hope you get what you deserve for doing this to people. I hope the virus fully engulfs you and your loved ones.