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Zaxby's

3.3

About this business

Location details

2005 E Dixon Blvd, Shelby, NC, 28152, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.31,098 reviews
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Jessica Wiggins's profile image
Jessica Wiggins 
recommend  Recommended
5 years ago

I placed an order online through the Zaxby’s app, a couple mins after placing it my husband asked me to get him something too, so I placed a second order. When I arrived they only had one order and I looked online and realized I mistakenly sent the second order to the Dacula location. The AMAZING woman (Dorelle, I’m not 100% I got her name right) at the store called the Dacula location, told them I wasn’t coming and fixed my order there so that I wouldn’t have to drive all the way out to get my second order. The customer ser... read more

Business response:

Jessica, thank you for your wonderful review! We look forward to serving you again very soon! 

Ashlee Butler's profile image
Ashlee Butler 
5 years ago

There was a dead bug on my dressing package!!! 🤮🤮 

Jason Byrum's profile image
Jason Byrum 
5 years ago

Would not accept a phone order from truck driver 

Elizabeth Putman Patrick's profile image
Elizabeth Putman Patrick 
5 years ago

Waited almost 45 minutes in the drive-thru line at 3:30 pm. Had to park to wait for order to be brought out (1 finger plate and fried pickles). Received order and it was wrong. Spoke to three employees and only got excuses. Will NOT visit this location again. 

Business response:

Thank you for your review! We are sorry to hear of your less than excellent experience, and appreciate you bringing this to our attention so that we can improve. We would love to make this right, please direct message us. We hope to serve you again very soon! 

Judy Hines Coffee's profile image
Judy Hines Coffee 
5 years ago

We have always loved Zaxby's, and after a couple of bad experiences with the salads, tried them again, but tonight got mushrooms, cold, hard and not edible!! 

Kathy Burke Wingard's profile image
Kathy Burke Wingard 
recommend  Recommended
5 years ago

Someone needs to teach the people working the difference between BLUE CHEESE AND RANCH. Every time I go I ask for BLUE CHEESE and I get home and I have RANCH ...... UGH 

Glenn McCary's profile image
Glenn McCary 
5 years ago

All the employees are wearing mask and gloves, and only one person is allowed in bathroom at a time. Then why is it, and I personally witnessed this, is nobody cleaning tables in dining room? I saw people setting and leaving tables, tables not getting cleaned and the next customers sit at the same table. Doesn’t this completely make all the other precautions unnecessary? 

Barbara J Traina's profile image
Barbara J Traina 
recommend  Recommended
5 years ago

excellent 🐔 chicken nice people also 

David Kelly's profile image
David Kelly 
recommend  Recommended
5 years ago

survey www.2020census.gov apply www.2020census.gov/jobs Improving your community starts with the #2020Census. Your responses inform how billions of dollars in public funding flow into communities. Your responses will also tell how diverse communities are across America. Respond today at 2020census.gov. #CelebrateImmigrants 

Frequently asked questions about Zaxby's

How is Zaxby's rated?

Zaxby's has a 3.3 star rating with 1,098 reviews. 

When is Zaxby's open?

Zaxby's is closed now. It will open on Monday at 9:00 a.m. 

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