Zaxby's's cover image

This profile has not been claimed by the business owner or representative.

to update business information, get appointment requests, engage visitors with web chat, and more!

Zaxby's

3.8

About this business

Location details

698 Winfield Dunn Pkwy, Sevierville, TN, 37876, United States

Get directions
WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
3.81,497 reviews
Select a rating
Esther Erin Smith's profile image
Esther Erin Smith 
recommend  Recommended
5 years ago

Always fantastic service. Super clean and the sweet tea is terrific. 

Jan Maxwell Kump's profile image
Jan Maxwell Kump 
5 years ago

zax snack chicken pieces were much smaller than in the past. also overcooked. the fries were bigger/thicker than the chicken. fries were barely seasoned. 

Business response:

Jan,Thanks for bringing this to our attention. Please contact us at guestservices@avantsmgmt.com. 

Linda Jones's profile image
Linda Jones 
recommend  Recommended
5 years ago

food is fresh and the salads are always crispy. and endless soda fountain ! 

Shannon Higgins Wingo's profile image
Shannon Higgins Wingo 
5 years ago

My husband and I just went through the drive through and had to wait 20 mins just for them to give us 2 unsweetened hot tea when we ordered sweet and then the lady didn’t even get our order right!! Definitely lost our business because this is not the first time 🤦‍♀️ 

Business response:

Shannon, Thank you for your feedback. Please email me at guestservices@avantsmgmt.com when you get a chance. 

Darrell Rardon's profile image
Darrell Rardon 
recommend  Recommended
5 years ago

Great chicken fingers. Loved it 

Business response:

Darrell, Thank you for your wonderful review! We look forward to serving you again very soon! 

Lena Jo Grant's profile image
Lena Jo Grant 
5 years ago

Literally took 30 minutes to get through the drive through 

Lynn Kinmon's profile image
Lynn Kinmon 
5 years ago

Horrible customer service. When I had problem with order I was told to "Google " a number for Customer Service. Called back was told they could not help me!! 

Katie Nichole Nix's profile image
Katie Nichole Nix 
5 years ago

disgusting ! need to be shut down 

Lisa Rene's profile image
Lisa Rene 
5 years ago

I had an incident with door not having a spring system and it went over it my toe. Losing toe nail. 911 was called.. Have medical expenses and loss of pay. General Manager, Stephen Hall is no help. I am a hiker and won't be able to hike for a long time. Mr. Hall doesn't care. They need door fixed. 

Frequently asked questions about Zaxby's

How is Zaxby's rated?

Zaxby's has a 3.8 star rating with 1,497 reviews. 

When is Zaxby's open?

Zaxby's is closed now. It will open at 9:00 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com