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Yark Nissan
- Car Dealers
- Toledo, OH
About this business
Location details
5957 W Central Ave, Toledo, OH, 43615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | Closed | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I had the worst experience ever at Kistler Ford dealership on central Ave in Toledo. They had my car since March 15th with little to no communication until last week. I called to speak to a manager and apparently they have no manager by the name I provided. Meaning that someone in their service department said they were a manager and played the part just to get me out the way. I called Yark Ford so many time left numerous voicemail and they ignored me for weeks on end. My car had been there the longest out of any other car i... read more
I bought a car from Yark BMW in have been putting money into it since I got it I tried to take it back the same week and they told me that the car was good but it was already running funny But he promised me that I bought a good car now months later the car is completely out ! I have kept up with maintenance I did everything I could do but what do I do now I have to pay $13000 for a car that do not run . How fair is that? I took it to a Ford dealership and they cannot tell me what's wrong with it where do I go from here?
Business response:
We have spoken with the customer a few times in the past few months regarding her vehicle. She had the vehicle at our Chrysler service department and they recommended a wheel barring and a few other things. Customer feels that wasn't correct and that a vehicle shouldn't need wheel barrings. She has an extended warranty (PTO) on this vehicle and we have invited her in for us to take a look at it again. She purchased a 2013 Ford Escape with over 100k miles. Our Service Advisor has reached out and left her a message that we can... read more
We have bought 2 cars from Yark and have had bad experiences with the service department. The last experience has made us want to never shop there again. My 2015 Chrysler 200 was towed there by AAA after they were unable to jump it and because I have an extended warranty. I went out the next morning to talk to a service person and to get a car to use(included in warranty). There were no cars available for the 6 days my car sat. I had a horrible time getting anyone to return my calls during the 6 days it was there. On the 6th... read more
Business response:
We apologize for your experience and that it has led to you leaving us a negative review. We have forwarded your concerns to proper management for further information. We mistakenly had an extra hour of labor on the repair order. It should have been removed at the time of service and we will be getting you a refund of $115.00 and will have a check mailed out to you today. Your extended warranty only covers labor and diag if the repair is covered, which in this case it was not. We hope that you are satisfied with the outcome ... read more
ZERO STARS CUSTOMER BEWARE They charged me for maintenance they did not preform. This is NOT the first time. Please people if you pay for the service check to make sure they did the work. example oil changes, tire rotations, etc. etc.. if you have brand new brakes and they warp.. yea it was the dealership because they do not know how to use a torque wrench. they use a impacted on them and call it a day! please don't become another one of there victim's Inspect your own vehicle. I wonder how much money is scammed by this comp... read more
Business response:
Mr. ******** , please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any frustration or inconvenience it may have caused you. Your feedback is important to us because it allows us to focus on areas in which we need to improve and have forwarded your review to proper management. We hope that after speaking with our service manager, ****, that all issues and concerns have been addressed at this time. We understand that on the night you picked up your veh... read more
I love my Jeep! I am extremely disappointed in how I was treated by Yark. The sales department was manipulative and deceptive. In fact, I walked out in the middle of financing when I realized they had changed the price on me without my (or my salesperson's) knowledge. BUT I was convinced by the GM to come back the next day to close the deal. The finance guy (****** *****) lied to me several times about what my financing options were. Specifically he said they only sent my credit app to three banks instead of the 70 they adve... read more
I had to have my leased, 2017 Altima with 26,500 miles towed there because of an unsafe shaking and excessive juttering when driving 40pmh not accelerating. Towed it there to yark to have them replace a rear passenger door recall and said my car was fine. Day later did the same had it towed back eventually for the same exact thing except worse this time. Said they would take a look and couldnt give a loaner until middle of the next week when my car wasnt running right 5 days before my appointment and was undrinkable. Impossi... read more
Business response:
****** all of us here at Yark Nissan were saddened to hear that this was your perception of the service you received from our team. Upon receiving your feedback, our management team conducted a thorough review of your experience. Communication is the key in any business relationship and we feel there may have been a misunderstanding on your part or possibly we just needed to provide you with more details. We hope that sharing what we have found will clarify everything. Regarding the safety concern of your vehicle, our rec... read more
My car was towed to yard collision center on May 23 after hours. After many calls and 3 times being told that someone was looking for my car they finally "found" it in their lot on May 31st after I said I was going to make a police report. I received an estimate for the work on June 3rd and shortly after made the payment for parts and was told it would take about 2 1/2 weeks. Communication was good for a while. On June 21 I was told it should be ready by the end of the week. Today July 10 I am still waiting for an update as ... read more
Business response:
We take every concern seriously and continuously strive to improve our processes. We pride ourselves in providing the best possible customer service experience to all of our customers. After further investigating your concerns, we received the keys to your vehicle on Thursday, May 30th. We were unable to look at the vehicle and get an estimate written up until the 3rd of June. We received your approval of the estimate on June 11th when you had the money for the down payment. At which time we ordered the parts and got the veh... read more
In May 29 2019 I went to yark automotive.They sold me a 2018 Hyundai Elantra sport I drove from Michigan to Ohio trade my Chevy Cruze for it is July 9 2019 I call them many times about my plate transfer they told me they don't have title and I will had to wait cause they can't not issue in extended registration I had to work in now I had to catch a ticket cause of them they **** they get u pump make u happy to screw u over
Business response:
Please understand that we do try to serve our customers the best we can and sincerely apologize for your experience, and regret any inconvenience or frustration it may have caused you. We, unfortunately, did not receive the title from the bank of the customer who traded their car in. We called the bank numerous times who said the title was being mailed, and we waited to receive it. We hope that you have received your title and everything has been resolved at this time. Again, accept our sincere apology and please know that i... read more
Frequently asked questions about Yark Nissan
How is Yark Nissan rated?
Yark Nissan has a 1.3 star rating with 35 reviews.
When is Yark Nissan open?
Yark Nissan is closed now. It will open tomorrow at 9:00 a.m.
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