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Wynne Ford
- Car Dealers
- Hampton, VA
About this business
Getting Acquainted with our New Ford Dealership, Serving Hampton, Norfolk, Newport News and Yorktown
Location details
1020 W Mercury Blvd, Hampton, VA, 23666, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
RecommendedGood service .. busy, well-run service dept.
Business response:
Lynda, we appreciate your recommendation of our dealership! We hope to be of service to you again! Take care!
I find the following very concerning! About 2000 miles ago my "service oil" light came on. Wynne quicklane changed the oil and did the servicing. I reported an oil leak from the previous servicing and they fixed that too. Fast forward 2000+ miles and I get the light again but I also need a State inspection. I book it online into the quicklane again since that is who has been doing all the servicing and inspections so far. I got 2 reminders and the original confirmation in email about the appointment, no problem there I am su... read more
Business response:
Jeff, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Wynne Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please reach out to us at (757) 838-3673 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Friendly, fast and great service. Highly recommend them.
Business response:
Alis, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
They are very friendly and extremely helpful, especially Rick Edwards. I was very nervous about getting a car and he made it very simply and easy for me. I am extremely happy with my decision and couldn’t ask for a more friendly sales rep.
Great service! Thanks Bob and Bruce for getting my vehicle running right. Very satified. It's nice having my window working again and can running smooth.
Business response:
Dreama, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
The service department sucks! I had 10 o’clock appointment for oil,tire rotation, and state inspection. Decided to leave my van and come back at 3:30, I show up at 3:20 and van still isn’t done. So now I sit and wait. This isn’t the first time I’ve had issues one time I sat for 4 hours for oil change.
Business response:
Floyd, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please give us a call at (757) 838-3673 and we will do our best to make this better. We hope to hear from you soon.
Great job went for oil change and rotation of tires. Service team completed those and two recalls within an hour. See you in six months
Business response:
James, we are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
best car buying experience I have ever had. professional, friendly. Rick was awesome, my niece also bought a car from him. highly recommend Wynne Ford and Rick.
Wynne Ford does not seem to care about the customer. A car is in the shop with the exact same problem from 2 years ago and they wanted to charge another $1500 to repair. I contacted Corporate and they stepped in and found the problem was a different part connected to the repaired parts. I will never buy from Wynne Ford again and suggest others to read this thoroughly cause they care about money only. It’s sad...
Business response:
Brian, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (757) 838-3673 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
Frequently asked questions about Wynne Ford
How is Wynne Ford rated?
Wynne Ford has a 4.2 star rating with 1,110 reviews.
When is Wynne Ford open?
Wynne Ford is closed now. It will open at 9:00 a.m.
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