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World Ford Pensacola
- Automotive
- West Pensacola, FL
About this business
Location details
6397 Pensacola Blvd, West Pensacola, FL, 32505, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Y’all - come on. Three hours for an oil change? Three hours?!! I know you were short staffed, but that’s crazy. I’ve tolerated the hour to hour and a half waits without complaint, before. But this is ridiculous. You should be offering your customers some type of compensation (car wash, discount on current or next service, etc.). Something! I liked going there, but I’m looking for somewhere else now. You are losing customers over this nonsense. I wasn’t the only one wasting half their Saturday in your waiting room ... for an ... read more
Business response:
Hello Kelly, Thank you for bringing your long oil change to my attention. I am very sorry for that and yes, I would like to try to make up for your experience. Can you please email me when you have a moment? Jason McDonald General Manager jmcdonald@worldford.com
RecommendedAll of my interactions with the service department have been very pleasant and the staff is very helpful when you ask questions.
Business response:
Thank you Andy-Crickett for the kind words! We thank you for your business and look forward to your next visit!
After a stop at Hub City in Crestview and seeing they are not the dealership to deal with my husband and I drove on to Pensacola. When getting there we were introduced to an amazing salesman Blake. After 4+ hours of wheeling and dealing he was able to help me get the truck I wanted and in my budget. I absolutely recommend World Ford. I had no problems trading in my F150 for a newer F150. I highly recommend this dealership to anybody especially locals! I am from DeFuniak Springs and it was well worth the drive to come to Worl... read more
Business response:
Thank you Lindsey for the kind words! It is always great to hear that we were able to make a customer’s car buying experience truly exceptional! We thank you for your business and look forward to your next visit!
Great service today getting my oil changed...great price too, for "the works" package. Internet was fast, so I was able to get a lot of work done while I waited.
Business response:
Thank you Kaley for the kind words! We thank you for your business and look forward to your next visit!
Great buying experience! Thank you world ford!
Business response:
We're so glad you had a great experience! Thank you for visiting World Ford! :)
We were given a gift of a free oil change for my husband as a gift for being a wonderful teacher. He went to use it today, and was highly disappointed in the second rate service received. He made an appointment, yet was there for almost 2 hours. He was never talked to or even notified when it was done until he went to ask. We purchased this vehicle from World ford so we were happy to return there. We won’t be again. It’s a shame to be treated this way, they weren’t out any money from us, the voucher was paid for. Sad.
Great communication!
Business response:
Thank you Paul! We look forward to your business with us again!
2017 Ford Edge has been brought in twice once for a rear main seal. It was a serious pain to get a rental/ courtesy vehicle. Now it’s back in with a steering problem that arose after the first visit a bolt they say. So you telling me that a bolt wasn’t put back in after the rear main seal? And a lot of door seal noise. This time couldn’t get a Courtney vehicle at all. The Edge was returned fixed but grease on the seat. We have bought 3 new Fords in the last 2 years looks like it will be the last.
Business response:
Thank you for bringing this to my attention. I apologize that your vehicle was returned to you with grease on the seat. I would like an opportunity to address your concerns and to earn your business, please contact me at (850) 266-2154. I look forward to speaking with you. Jason McDonald General Manager
They took care of the problem. Did the leg work to verify my extended warranty and picked me up when my truck was ready. I couldn’t ask for anything more.
Frequently asked questions about World Ford Pensacola
How is World Ford Pensacola rated?
World Ford Pensacola has a 4.3 star rating with 8,816 reviews.
When is World Ford Pensacola open?
World Ford Pensacola is closed now. It will open tomorrow at 9:00 a.m.
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