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Woot
- Fashion
- Carrollton, TX
About this business
Location details
4121 International Pkwy, Carrollton, TX, 75007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would truly recommend staying away from Woot. So far 2 out of the 3 items expensive I have ordered have been damaged when they arrived. Also, I have been unable to reach out to them by phone. They have a feature where they ask you to type in your number so they can call you, but when I type my number in it says my number is blocked. After some research I found their corporate number, but after calling several times, all I managed to get is a message saying their voicemail is full. So please do not order laptops or vacuums,... read more
Business response:
Hello, We're very sorry that you've had trouble contacting our customer support. We have limited phone support availability, but we try our hardest to take every phone call we can. If you could not reach us by our dedicated Customer Support phone line, please send us an email at support@woot.com and we'll be sure to take care of your issue right away. Additionally, you can find links to our support at the bottom of our main page on Woot.com. I hope this has been helpful! Please let us know if there's anything else we can do... read more
Purchased a PuraSleep Carbon Comfort Foam Topper from the Woot! site on August 22, 2017. I never received my order, but my credit card was charged. Completed a customer service request that said I should get a response in 24 hours, but I never got a response. I did another request this morning. I'd like to be able to speak with someone, but they have no phone number listed anywhere on their site. I never had any other issues with orders from Woot! before. I certainly would like to have information about my order or a refund.... read more
Business response:
According to our records, you were refunded in full for this order on 9/15/17. Please let us know if there's anything else we can do for you and we'll be happy to keep helping. -Woot
Purchased a 50 pack of refurbished golf balls from the site. Delivery was 12 golf balls. I went to my account, made them aware that they shorted my by 38 balls. There response was "sorry" but you'll have to send those in for a refund because we no longer have what you originally ordered. I was told I'm "welcome to return for a refund"..... what's my other option here? Paying $55 for 12 golf balls?? As I'm writing this review the item I originally ordered is still being sold on their site. I've used them for years, but I feel... read more
Business response:
Hello, We're very sorry about that! Unfortunately due to company policy we're unable to refund any items prior to them being returned. If you could please reach out to our customer service team by emailing **************** they'll be happy to provide you a pre-paid return label so that you can send these golf-balls back for a full refund free of charge. As for phone support, we don't have a number that you can call directly, but we do offer phone support Monday through Friday from 8AM-5PM CST. You can reach this phone supp... read more
Bought a refurbished iPhone from woot. It was all fine and good until I tried the blue tooth, didn't work. Tried several work arounds to resolve this issue. It wasn't something I couldn't live without, just annoying. Turns out the GPS was completely unusable as was the hotspot capability. I e-mailed them seeing what my options were, they sent me a return label no questions asked. That was cool, until they kept $50 of my refund. No explanation. I wanted to exchange it, not lose $50. They lost a customer today.
Business response:
Sorry about the trouble you've encountered with this order. If you could please provide me your order number and/or email tied to your account I'll be happy to look into this issue for you. We look forward to hearing from you. -Woot
My child received a phone for Christmas. We saved 200 dollars on it. I was not aware of a hidden 21 day or else no refund policy. All i saw was the pretty holiday banner showing we had till January 31!! Do not buy pricey electronics or you will be stuck with something no one else wants! I will from now on take my business elsewhere! I would dispute if i could. I am saddened that this was the first purchase my husband and i had any issues with. Customer service could be less of a Grinch..Upset with a crying teen over a 400 do... read more
Frequently asked questions about Woot
How is Woot rated?
Woot has a 1.9 star rating with 249 reviews.
When is Woot open?
Woot is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
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