Woodway Village

Sara M 

on BBB

5 years ago

Tom in collections was the absolute worst. I am in the process of moving and found we owed an apartment we lived in over a year and a half ago. When I finally reached him he argued that I didn't owe and then found a file that paperwork had never been processed on it. He made several rude comments about learning how to budget my money and learning how to balance a checkbook? I have NEVER in my life been spoken to by a "professional" like that. I was calling to make a payment resolve the issue and now have not been called back... read more

Sherry W. 

on BBB

5 years ago

Management here are very rude and innapropriate.Ive tried to contact dominium numerous times over 3 years now to which I get no reply.I can't take it anymore it is 85 degrees in our home every day of the year it's not livable in here.These guys on site tell you to deal with it.Someone needs to deal with them and this problem.Please and thankyou. 

Michaela B 

on BBB

5 years ago

During this economic crisis and amidst several people loosing their income this company is RAISING THEIR TENANTS RENT. So many of the residents are service industry workers and small business owners and have had a dramatic decrease in income or lost their income completely. Now the tenants feels as if their loosing their shelter as well. I’ve been disappointed by this company before but this is a new low. 

Kai C 

on BBB

5 years ago

I’ve lived in these apartments for almost 2 years, and the service is terrible. They lack proper staffing to complete work orders, my apartment had been broken into and they just brushed it off as though it wasn’t their issue. The people in the office change every couple of months. They just overall lack proper customer service, and it’s sad because the apartments are not terrible, it’s the people that maintain the apartments that sucks. I’ve had work orders from March 2018 that still have not been completed or checked up on... read more

Ecarrion 

on BBB

6 years ago

I lived in a apartment complex managed by Dominium for 5 years in Deland, Fl. Always on time and we were great loyal residents. Me and husband worked hard to support our children in which I have one with Disabilities. I lost my job in January due to health problems and high risk pregnancy. My lease was due for renewal and we were honest with the office management and told them of our financial hardship about to come and we couldn't possibly renew. Little humane care was given and they hit us with a months rent owed plus kept... read more

Joan J 

on BBB

6 years ago

Thr bnew manager is “fining” tenants for breaking rules the tenants know nothing about. They are seniors on a fixed income. 

Margaret M 

on BBB

6 years ago

I have lived in a dominium property for 5 years & the management team is great. The community rules and policies keep out the chaos. From my own experience in customer service most negative reviewers likely are those not following these policies and upset over the consequences. Without these policies in place where i live the place would fall apart (believe me I’ve lived in a property like that not managed by dominium) . Dominium’s properties are extremely high quality too! Pay your rent on time and read your lease...it’s ea... read more

Susan R. 

on BBB

6 years ago

I moved my elderly mother from her home of 40+ years to a senior living community in Sherman TX where the majority of the tenants are elderly, veterans or both. Local property manager was/is dismissive, rude and insolent towards the tenants. Maintenance issues are ignored and apartments remain in disrepair. Dominium Corporate management is inaccessible, unresponsive and consistently demonstrates disregard to the needs and well being of the tenants. I moved her out after 5 months due to health reasons related to her living co... read more

Holly P 

on BBB

6 years ago

Horrendous experience. We were mutually released from our lease due to heavy mold smell which turned into a moldy wall in my daughters room I The fox river reserve area in yorkville il. Their 24 hour maintenance was a lie and they didn't come to take care of the problem for days after the request was put in. Stuff in my daughters room was getting moldy from even being near the wall. Maintenandidnt correctly handle the problem and every time we would go tothe office to speak to someone about it, no one would there or there wo... read more