Wilde Toyota

Jean F 

on BBB

3 weeks ago

Wilde toyota was quietly bought by *****************. A company that boasts 29 plus dealerships in USA. These dealerships have a reputation for poor service. Initally I took my car there for service not knowing that they were sold. No lines and speaking with a service manager left a lot to be desired. After requesting information multiple times from him, I was told that wilde was sold. I went in for oil change and tire rotation. 3 hours later when my car was to be ready, I got email with suggested repairs fir over 3000.00. I... read more

AVERY S 

on BBB

3 months ago

A few weeks ago, we purchased a used, 2023 Toyota Tundra SR5 (less than 20,000 miles), from Wilde Toyota (West Allis), and to say our experience was less than ideal is an understatement. Upon entering the showroom, we were greeted by pre-owned sales associate Terrance ***************. Initially, Terrance was pleasant to work with, took down my information, then allowed us to go on the test-drive alone. When we returned from the test-drive, Terrance exited the building and asked how we liked the truck; completely normal, and ... read more

tenille m 

on BBB

10 months ago

Terrible sales service. They "proudly" state they are the largest volume Toyota dealer in *********. Basically, based on that information and the way we were treated, they don't care at all about the customer because they will find someone else to sell cars to. Each person we encountered was rude and condescending from the moment we walked in the door. We ended up driving 6 hours one way to purchase the same vehicle Wilde had to offer for the same price, just to avoid the terrible service. The drive was well worth it for us ... read more

Tim L. 

on BBB

a year ago

Besides the general manager being condescending and rude, the entire service department is full of service writers who know nothing about vehicles. The techs seem to pad time for repairs, with no explanation. I bought a used vehicle, with 42000 miles on it. 4 days after buying the car, blue smoke would blow out of the tail pipe, along with oil. I returned and was told to go to a different dealership because it had the remainder of a factory warranty. I was told that they could not fix it because the service records were not ... read more

Ray M 

on BBB

a year ago

Found out late in the game, but do not purchase an extended warranty from these people it's a scam. If you sell or trade a vehicle and there's warranty left your entitled to a refund but you must go thru wilde. But they won't help they won't answer emails, you just don't exist. There dishonesty is pretty apparent wether contacting the finance dept or general manager 

Jesse M 

on BBB

2 years ago

We bought our Tacoma from Wilde, in 2007. We were a family of Toyota owners. In 2017, they inspected my 2007 Tacoma frame, to qualify for replacement via Toyota’s extended warranty for the frames they failed to properly treat for rust prevention. Wilde told me there was not sufficient rust to qualify and there was nothing I could do about it. Two years after that, in 2019, the extended warranty ended and three years after that, 2022, I have a big hole rusted through the frame. They overlooked the significant rust — perhaps t... read more

Chad B 

on BBB

2 years ago

We have been a loyal customer for years with our 2012 Sienna which we purchased from Wilde. Over the years- the service has gotten worse and worse. One time we had a tire rotation done right before a family trip of 100's of miles with our young children. After the rotation my wife started hearing a thumping sound. We took it back to Wilde where it was discovered they did not tighten one of the wheels!! This could have been catastrophic at highway speeds if that wheel had come off. I demanded to see the Service Manager but he... read more

Josh B 

on BBB

2 years ago

Do not use their vehicle service department. Cannot even perform a simple oil change correctly. Service managers are unresponsive. 

Bao X. 

on BBB

2 years ago

04-13-2022 took my 2015 toyota sienna in to get my AC checked out as it was not functioning properly. Was told it was a leak, and bad compressor. Drained and refilled freon after placing with remanufactured compressor. Took a trip to Kentucky next day. Weather was not hot enough to turn on AC until reached kentucky. Turned on AC, found out it was not functioning either. Went back to WILDE on 04-18-2022, was told compressor was bad. Had it replaced along with a leaking o-ring. AC worked for a few days. A week later had to ret... read more