This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Whaling City Motors
- Car Dealers
- New London, CT
About this business
Location details
475 Broad St, New London, CT, 06320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
RecommendedI just bought a 2020 Ford EcoSport, Joe and Aaron were fantastic, a very easy and fun car buying experience, I would definitely recommend Whaling City.
Business response:
Welcome to the Whaling City family Ashton! It was a pleasure working with you. If you need anything let us know.
I originally didn’t want to go to whaling city due to a previous bad experience with the service department however a friend told me to give them a second chance now that they are under new ownership, so I did. My previous experience with the service department...I brought my truck there for an oil change. The service writer called me to inform me that the oil filter housing was cracked upon removal and that it was a aftermarket housing. I personally did the oil change prior to that and installed a new oem ford oil filter ho... read more
Business response:
Good Afternoon Tim. We regret to hear that you have had poor experiences in the past with our service department. We want to thank you for your recent visit and for considering Whaling City Ford for your next vehicle purchase. As promised to you by the salesperson during your visit, a call was made to you by the owner Filippo to discuss pricing and go over options. Unfortunately, the number you offered us was not a number that we could agree on. We were inquiring about the dealership you located the comparable truck at so th... read more
Joe has been extremely helpful and I love my new cx5! The whole staff is extremely friendly, helpful, and are great to work with. They made car buying a lot less stressful!
Business response:
Congratulations again! Welcome to the Whaling City Family! If you need anything at all let us know!
We are definitely recommending Whaling City to friends and family. My husband and I recently purchased a Mazda CX-5. Customer service was exceptional! Tyler was transparent and upfront about all costs, there were no hidden fees. We are so thrilled we came to Whaling City!!
Business response:
We appreciate your business and welcome you to the Whaling City Family! If you need anything at all let us know!
Sadly they have changed ownership recently the computers are always down and the service has badly declined. I had issues with my tires that I discussed on my last service appointment that were dismissed and now I just had a flat on a busy road and they are unable to even take the numbers off the phone and order me a tire. I can’t give my business to a dealership that doesn’t have the service I need and I had to switch to Valenti. When I called back to tell them I found a tire somewhere else they acted like they could not ca... read more
I went in to test drive a vehicle this afternoon. I had made the appointment this morning online with their internet salesperson. I got there with my husband and a different salesperson took our licenses, made photocopies, and found our information on their computer system because my husband purchased a new truck from them 3 and a half years ago. The salesperson went to pull the vehicle around for us to test drive. He came back 5 minutes later and told us he couldn't find the keys. The vehicle was sold yesterday. He didn't s... read more
excellent service and very friendly and very affordable
Patricia, Darnell, and the team at Whaling city ford was amazing from the beginning to the end and I was blessed with a beautiful new car!! I recommend anyone that’s looking for a car to go to whaling city ford! Thank you from the bottom of my heart ❤️
Went to look at a used truck, low miles but 4 years old and 3 previous owners. After dealing with the usual run around time waste, they wouldn’t budge from a price just under a new one. Salesman brought me to his manager after I got up and laughed in his face. Enter the manager who had an arrogant attitude about the value of the truck. They tried running after us in the parking lot offering around $3,000 off. Too late, went across the street and bought a new truck in less than 30 minutes.
Frequently asked questions about Whaling City Motors
How is Whaling City Motors rated?
Whaling City Motors has a 4.3 star rating with 674 reviews.
When is Whaling City Motors open?
Whaling City Motors is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com