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Western Dental & Orthodontics
- Emergency Medicine
- Madera, CA
About this business
Location details
1100 N Gateway Dr, Madera, CA, 93637, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
They tell one thing and then they do another thing. Like they charging me more and more Money!!!!! Do not come here !!!�
Business response:
Hello Kathy, Thank you for taking some time out of your day to express your concerns. We are sorry to hear about your recent experience and we want to be sure that we address this issue for you. We would like to know more about this situation and urge you to please contact us at (855) 779-7678 or if you prefer, please send us an email at SMRT@westerndental.com. Once again, thank you for your feedback. Sincerely, Patient Care Team
Rude dentist They don't explain what they need to do. Have someone come in and tell you how much you need to pay usually in the thousands. However they do offer a payment plan. Work not good at all Will never return and will discourage anyone from going there.
Business response:
Hello Maria, Thank you for reaching out. The feedback we receive from our patients is highly important to us and helps us improve the care and services we provide. We would like to offer our apology, we understand how frustrating an occurrence like this can be, and we would like to understand your experience better. Please call our SMRT team at (855)779-7678 or if you prefer, send an email to SMRT@westerndental.com. Thank you again for your review. We hope to speak with you soon. Sincerely, Patient Care Team
This place sucks I wouldn't bring my dog there they are the most insensitive people I've ever met
Business response:
Hello Sal, Thank you for reaching out. We are sorry to hear about your recent experience at our office. We would like to know more about this situation and urge you to please contact us at (855) 779-7678 or if you prefer, please send us an email at SMRT@westerndental.com. Sincerely, Patient Care Team
Was on hold today for 30 minutes before getting to speak with someone about a bill I had no knowledge of since I have paid all my contracts with them on time and in full. The person spoke with such a thick accent I asked to speak with someone I could understand and was sent to a voice mail. Their billing is very screwed up and they do not follow through on their end. All they want is money with no services provided and they threaten to take you to collections when they do not uphold their end of the contract. And heaven forb... read more
Business response:
Hello Nancy, Thank you for taking the time to offer us your feedback. Please know that we make every effort to ensure our records are handled with the utmost of care, and we apologize if that was not the case for your visit. We’ve sent your feedback to the location’s manager and to our Operations Dept. if you have any additional questions, comments or concerns, please contact our SMRT team at (855)779-7678, or email us at SMRT@westerndental.com. Thank you, Patient Care Team
Hard to believe this office operates in the manner it does. Wish I had read the reviews before choosing to schedule appointments. Luckily I was smart enough not to stay for what they told me would be at least a two hour wait with standing room only in their waiting room. This place is a sad representation of what DentiCal members are faced with.
Business response:
Hello Beth, We are sorry your recent experience did not reach your expectations. We want to assure you this we consider this issue to be a top priority and are currently applying every effort to improve wait times. We have passed your comments onto the location’s manager and our Operations Dept. If you would like to further discuss your experience, you can contact our SMRT Team at (855) 779-7678 or if you prefer, send an email to SMRT@westerndental.com. Thank you, Patient Care Team
The staff is Great. They always want to make sure the patient is OK.. Thanks Western Dental for a Great Job
I'm never taking my kids back to this place ever again I noticed on most of the kids they'll put on the nitrous mask but they wouldn't even turn our connect the hose to turn it on my husband had to ask them twice if it was on one said yes n the other side no and when it came to my daughter and they connected and turned it on in there is no gas in the tank either so most of these kids have procedures done with no nitrous or shots this place is a torture. I know this for a fact something that I seen
Business response:
Sorry to hear you had a bad experience, Brittney. If it's something we can help with, please email me at smrt@westerndental.com - Mayra
Frequently asked questions about Western Dental & Orthodontics
How is Western Dental & Orthodontics rated?
Western Dental & Orthodontics has a 4.1 star rating with 537 reviews.
When is Western Dental & Orthodontics open?
Western Dental & Orthodontics is open now. It will close at 4:30 p.m.
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