We Clean America

ddand123 

on Citysearch

18 years ago

AVOID THIS COMPANY AT ALL COSTS – We Clean America is reason enough to create - star ratings because one star is too good for them. I have been a customer for many years, overlooked MANY MANY mistakes and poor customer service, but then I had the displeasure of speaking with the so called owner Michael who makes his rude and incompetent employees look like Albert Einstein and Mother Theresa. They raised their prices and NEVER told me so then when they called to tell me I owed them money and I tried to tell him I didn't know ... read more

jensmolka 

on Citysearch

18 years ago

Run! – Everything all the other reviews say is true, and worse. I used the service weekly - they billed me randomly (sometimes 5 times a month, sometimes 3, sometimes 6, so it was always difficult to tell if they were overcharging me). Last week, my cleaning crew stole $180 from my wallet! The company told me that technically they weren't responsible for any losses or damages claimed by their clients since they're a "referral" agency - that the maids themselves were the ones responsible for any and all damages! Furthermore, ... read more

gsunchang 

on Citysearch

18 years ago

Worst Customer Service period – I've used We Clean America for the past several months, reguarly scheduling them every 3 weeks. Realize that I'm pretty patient. I've excused them for always being late in each of the past visits I've had. But today was the last straw. The cleaning crew (which is supposed to be the same one every week) did not show up even after 2 hours. I was told by 2 different dispatchers that the crew "was on their way." The only thing they offered was to give $10 off which is nothing but a standard discou... read more

bldong 

on Citysearch

18 years ago

Very Unsatisfied - Will look elsewhere – I have used We Clean America for the past two months. I have noticed a few things: 1. They kept changing their cleaning crews. Sometimes we have crews that we like, but they constantly leave the company so we always get new people and occassionally inexperienced people. 2. They are not on time. They are either 1 hour early or late on every visit. 3. They miss our cleaning schedule with no prior notice! They missed our scheduled cleaning last week with no clear explanation. When I call... read more

red91402 

on Citysearch

18 years ago

Horrible Experience – My first few cleaning visits were not that bad. They moved my things all around (annoying), they didn't clean under things (annoying), and they rarely came on time. It didn't get really bad until a couple of weeks ago when the cleaners used an oily cleaning product on my tile floors. i slipped and fell, my mother almost slipped (when she came to take me to the ER), and when wiping your hand across the floor it came up covered in oil. The quality control (Michael) showed little to no concern for the acci... read more

amkrtchy 

on Citysearch

18 years ago

Worst business practices and bad customer service – I had a similar issue with this company. They did not even showed up. I even called day before the appointment date to confirm the time. They told me that they are going to come two hours late.Even after that they still did not come all and no phone call to let me know. When I called them to find out why. They told me that my appointment has been canceled with no apperent reason. When I asked to find out an answer they lady told me she does not no why they hang up the phone... read more

lisa_kristin 

on Citysearch

19 years ago

ONE OF THE WORST EXPERIENCES I HAVE EVER HAD – I booked this service for my boyfriend. They were due to arrive betwwen 8-9AM so he could get to work fairly on time...he works for NASA. At 10:20...he called me to say that they had not arrived. He had gotten a call at 9:45 saying they would be there in 15 minutes but they were still a no-show. I called the office and talked to a guy named Franco who tried to get them on their cell phone and when he couldn't...said to me "Too bad...nothing else I can do" When I told him that wa... read more