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Waterfront Vacation Rentals
- Vacation Rentals
- Madeira Beach, FL
About this business
Location details
17003 Gulf Blvd, Madeira Beach, FL, 33708, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
My Family booked a home from this company in Tennessee for a June Family reunion. With all that is going on in the world, sadly, we felt compelled to cancel our reunion. When my bother in law notified the company that we felt we should cancel they said they would only return half of the deposit. I am amazed at the attitudes these people have regarding this situation. I would never ever book with this company again if their business practice believes it's OK to take profit from people during a world wide pandemic. I caution e... read more
I am currently ( started 4 days ago) trying to cancel our stay at a TN home 3/28/20 and we are from MI. We are in a pandemic and MI as of this morning is the 5th worse state for number of Covid-19 patients and climbing. We have been told not to travel. I am a healthcare worker and my hospital is treating patients. I should NOT be traveling and exposing others. They will not call or email me back. Very disappointed. I’m wishing I had seen these reviews before I booked. I would like a refund for my trip. I would like them to c... read more
Business response:
This guest has filed a chargeback with her CC company and we have not disputed the charge. Guest will get all funds back
In March 2019, I booked a condo in Maui for Sept 2019. Maui Rental Group/Vtrips cancelled our stay literally the day upon our arrival. We, including one pregnant woman, walked into the condo to the beds flipped over & it seemed to look like a robbery took place. After many attempted calls, we find out that the condo was infested with bedbugs & the company said there was nothing they could do for us, except cancel & provide a refund. We landed in the evening & they did not have a place to stay for us, so we had to manage that... read more
Business response:
Ms. C*** booked Maui Banyan *****on 3/8/19 for the dates of 9/22/2019-9/27/19. A contract was sent and signed on 7/24/19. When the guest checked in the unit it was not ready to be occupied and unfortunately due to a pest issue in the unit a full refund was offered to the guest. This guest originally filed a chargeback in the amount of $1,060.34 on October 4, 2019. The card holder is claiming that they did not receive the services or goods that they paid for. At this time, the chargeback was not disputed by VTrips, because we... read more
Booked a Vacation Rental Pros property through Hotels.com. After booking, we were charged double the listed rate for "mandatory fees." Also Vacation Rental Pros sent us an email saying our credit card was declined, but used a different (unrecognized number). This was a scam looking for even more money! Beware. Fortunately, Hotels.com was able to refund us.
Business response:
Ryan M****** booked through Expedia on 1/19/20 for Kauhale Makai 125 located at *** * ***** **Kihei HI 96753. The total amount for the reservation was 994.28 charged to an Expedia Virtual Card. A contract was sent the Mr. M****** along with automated email about a declined card. A representative from Expedia contacted Vacation Rental Pros advising us the guest wanted to cancel the reservation due to the card being incorrect. Our representative cancelled the reservation per Expedia’s request and sent an email to our third par... read more
**** is one of my favorite vacation spots and I often stay at the **** ******in Kihei with a friend. This year I booked a 2 bedroom/2 bathroom condo as a package deal when booking my airfare from ******** Airlines. Unfortunately the condo is managed by Vacation Rental Pros (****) AKA ****** (Florida) AKA *********Connect (*******) AKA **** Rental Group (****). Our initial reservation was in unit ****. We were later moved to ****. Both units had issues. We checked into ****on 9/6/19 and spent several hours on the phone with l... read more
DISCUSSED! ***WARNING*** DO NOT BOOK WITH VTrips!!! If anyone is looking to rent through VTrips PLEASE take the time to read the reviews as it looks like other people have experienced similar experiences. My sister and I booked a small 4-day get-a-way for our family for the Labor Day weekend, not realizing we would be faced with Hurricane Dorian. We have booked before and have had smooth excellent experiences; unfortunately, we never experienced a situation like this. My sister called VTrips to explain that due to the storm ... read more
Business response:
As a courtesy, we allowed our guests who were impacted by Hurricane Dorian, to move their dates and travel within the next 365 days even if they did not have travelers insurance. Ms. ******* chose to move the dates arriving 9/6/2019 and departing on 9/9/2019. This change was done 8/27/2019. On 9/5/2019 the guest called in requesting to push back the dates again due to them bringing their boat and them being concerned about storm surge. We verified with the local office that there were no issues with the unit or the waters in... read more
We booked a two-bedroom condo in Maui several months in advance for 3 (unrelated) adults who were all attending the same program in Maui. The day of arrival, ******contacted us saying that our reserved condo was flooded and the only alternative was a one-bedroom condo. We had little choice but to accept. One person had to sleep in the living room on an air mattress, and the location was not the short walk to our gathering site that we had planned--since only one of our party had a rental car. The company promised to review o... read more
Business response:
Our sincerest apologies for the unfortunate circumstances surrounding our guests vacation. Shortly before arrival, we were notified of flooding in their original unit and it was not habitable for their stay. At that time, we sent them the only move option that was available during their dates. With circumstances like these, if the guest does not like the option provided, we are always willing to refund their money. Despite being relocated, we hope that our guests enjoyed their time in Maui.
I’m not one to be negative, but if I can help another family avoid the chaos we experienced this week it is worth it. I tried to work with the company and allow them the ability to make things right before I posted anything to social media but they refuse. Let me explain our vacation nightmare: We rented a condo through Vtrips. We had never used this company before, but the same condo was found on VRBO so we thought we were safe. They had much lower fees than VRBO so we thought we were getting a good deal. We arrived on Satu... read more
Booked a vacation for my family in Ponte Vedra Florida through vacation rental pros (vtrips). It has been the worst vacation my family has ever had. I will NEVER book through Vtrips again.... EVER!! They make you pay the full amount months in advance. Let me tell you everything wrong with our unit: Advertised cable - no cable, one tv was just for show didn't work at all. The other TV had one channel. Property rundown and in bad shape. No smoke alarms for 5 years (against the law) Owner had turned off the hot water so we were... read more
Frequently asked questions about Waterfront Vacation Rentals
How is Waterfront Vacation Rentals rated?
Waterfront Vacation Rentals has a 2.2 star rating with 77 reviews.
When is Waterfront Vacation Rentals open?
Waterfront Vacation Rentals is closed now. It will open tomorrow at 9:00 a.m.
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