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2440 Santa Monica Blvd, Santa Monica, CA, 90404, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 9:00 a.m. to 8:00 p.m. | |
Tue | 9:00 a.m. to 8:00 p.m. | |
Wed | 9:00 a.m. to 8:00 p.m. | |
Thu | 9:00 a.m. to 8:00 p.m. | |
Fri | 9:00 a.m. to 8:00 p.m. | |
Sat | 9:00 a.m. to 7:00 p.m. | |
Sun | 10:00 a.m. to 6:00 p.m. |
I am a sucker for great service and Payem Kahen provided that for me at Volkswagen of Santa Monica. He's helped me before and it's always first class service there every time.
This is my second purchase at Volkswagen of Santa Monica. Salesman Andrew Morais made the process a pleasure. I arrived to look at a specific vehicle but Andrew recommended I look at others just to compare and be certain I was making the best choice for myself. After I decided I expressed to the sales team I was anxious to expedite the purchase process because I wanted to beat traffic. Everyone was very conscientious to push the purchase through and get me on my way. And I would recommend Volkswagen of Santa Monica because I... read more
I have never experienced a better customer service ever! I had to take my car for a recall service to Volkswagen Santa Monica and was greeted by super friendly staff, the paperwork was done in seconds and the car was ready within a couple of hours! I'm especially impressed by Mr. ODELL HADLEY! That particular day I was in a bad mood and feeling quite nervous. He sang to me, while processing the paperwork and made me feel at home! I left the place smiling and in great spirits! Thank you, thank you, thank you!!!
Horrible do not buy from them. Awful customer service. Stay away!
My fiancé purchased a car here in 2017 which she was assured she could sell back to the dealership by the saleswoman (Jet) When she needed to move countries four months later they would not even bother to assess the car or return any calls or emails. When she escalated it to the manager (David) via call he didn't bother to phone back either. A final call and email to the General Manager (Sean) got nothing either. As soon as they sell you the car - they don't care. They've your money and won't help at all. Avoid.
Great service and attention to detail. Tamer, Ivann, Donya and my sales associate Patricia McCall were all lovely folks. They treated the deal fairly and even went above and beyond to make sure every detail on the pre-owned car was to my satisfaction. I recommend this dealership.
My experience at Volkswagen Santa Monica is always great. My service guy Luke Young did a great job fixing my power steering problem and now its as good as new!
Volkswagen Santa Monica has a 4.5 star rating with 5,047 reviews.
Volkswagen Santa Monica is open now. It will close at 8:00 p.m.
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