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Volkswagen Of Lake Charles
- Car Dealers
- Lake Charles, LA
About this business
Location details
3850 Gerstner Memorial Dr, Lake Charles, LA, 70607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Don’t be duped by the dealers posted price, they try to scam you with a bogus $3180.00 protection plan that’s never divulged in the post. My Car Gurus rate with $17k down had $3084.00 tax + fees for a finance amount of $15084.00 = $32084.00 out the door. Dealer rep even messaged me that they aggressively reduced the price to include the BS protection plan, which adds no value to the vehicle. They make you accept the plan and won’t take less than $35k CROOKED, DECEPTIVE and things I won’t say, but I’m sure that’s why it’s bee... read more
Vante was very helpful and honest during the entire process. Would highly recommend this professional dealership.
SHADY raises the price $3000 when I try and give them my business?
Purchased a 2020 Ram limited Ecodiesel. Hilton was great and we got a deal done.
I had been speaking with Dawit in sales starting on Friday for my 15 year old daughter's first car. Paystubs sent, credit application approved. Plan to sign papers at 9am the next morning when the dealership opened. Non refundable one way plane tickets purchased and my daughter's excited to tears to get the white Volkswagen Beetle she wanted more than anything. 6:30pm Dawit called to take deposit, 8:47pm received message that they sold the car to someone else. Then proceeds to try and sell me another car that's good enough f... read more
Business response:
Cricket Long- Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration it caused. Our goal is to deliver a first-class experience for every customer. In this instance, we clearly fell short. Dawit is a new member of our team, and while he has the best intentions, he’s still learning our standards and processes. We regret that we weren’t able to connect via email or phone. To make things right, we would like to reimburse you for the cost of your nonrefundable fl... read more
Responded quickly. Informative. Even when things were confused by me, they communicated respectfully.
Everything went good. Great salesmanship Curious friendly and easy to communicate with
Easy people to work with. Personable and responsive Very knowledgeable about the car even though it was not a VW
Games and more games. I dealt with two Cardinale dealers. One tried to switch up a deal at the last minute. The other added on extras.in addition to the price. Their finance rates were ridiculous. I did not buy a car from them and will not go back to a Cardinale dealer. Can I give.zero stars?
Business response:
Hello Thomas, Thank you for informing us about your experience with our Sales Team. We pride ourselves on providing excellent customer satisfaction and would appreciate the chance to discuss your feedback regarding our pricing. Please contact us directly at your earliest convenience. Best regards, CardinaleWay Volkswagen Team (951) 550-0811
Frequently asked questions about Volkswagen Of Lake Charles
How is Volkswagen Of Lake Charles rated?
Volkswagen Of Lake Charles has a 4.5 star rating with 1,300 reviews.
When is Volkswagen Of Lake Charles open?
Volkswagen Of Lake Charles is open now. It will close at 6:00 p.m.
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