This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Visionworks
- Laser Eye Surgery/Lasik
- Rosenberg, TX
About this business
Location details
24014 Commercial Dr, Rosenberg, TX, 77471, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I ordered contacts after my eye exam 3 weeks ago, and I’m still waiting on them🤦🏾♀️they kept me on hold for at least 30 mins each time I’ve called, had 2 people promised to call me back after calling the vendor for a status update and they never did. What kind of business is this?
Business response:
We're sorry to hear we let you down, Cheryl. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
While winter brings beautiful snowfalls, anticipated holiday traditions, and fun seasonal sports, it also brings cold weather. Your eyes are affected by winter weather conditions, but you can avoid seasonal discomfort with the right eye protection. Follow the link for our ultimate guide for winter eye protection:https://bit.ly/37qQSi2
Visionworks closed without notice due to Covid. My partner purchased glasses on November 23rd, 2020. We missed the first pickup day a week later. The next day they were closed without notice (no phone call or anything) and no method to pick up the glasses in a socially distanced manor. A worker was inside when we stopped by and refused to drop his glasses outside. They should have mailed them at the very least. Their customer service is extremely poor at this location. No one ever answers the phone. We made the original appo... read more
They don't answer their phones in Ithaca or Elmira. I even hit "1" for emergency and they didn't answer. Worst customer service = Won't be going back!
Business response:
We're sorry to hear we let you down, Michelle. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedFast appointment, great customer service, attention to detail and a fantastic staff and doctor! I’m so grateful for this new found appreciation for Visionworks... I had lost faith after visiting other locations, but my faith has been renewed with the Annapolis location 🙌🏼
Business response:
We are so happy to hear this Stephany!!! We truly appreciate you taking the time to give us such a fabulous review!
I was there to get a screw for my glasses. Fell out. Need appointment to replace screw and won't get back for 2 to 3 days. Lost my business.
Business response:
We're sorry to hear we let you down, Patricia. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedIn October I took a pair of glasses to get a screw put in. The person assisting me broke the arm on my frame. She never ordered my replacement frames. I stopped by and spoke with David one of the managers. He was awesome he told me to pick any frames I liked and they would replace them at no cost to me. I’m very pleased. My new glasses are very nice.
Business response:
We are so happy to hear this Karen!!! We truly appreciate you taking the time to give us such a fabulous review!
I made an appointment on November 16 to have my contact lens appointment today. That was almost a month ago. I got to the store to be told that someone had tried to call me to let me know that my appointment was cancelled. There was no message on my cell phone as I looked at it while standing there dumbfounded. I came home and checked my home phone in case I had somehow missed the call or had an unheard message on the answering machine. There was no message or missed call. I waited almost A MONTH for an appointment to show u... read more
Business response:
We're sorry to hear we let you down, Adrienne. Please email us any additional details, your name, the store information and your phone number to customerservice@visionworks.com. We'd like to look into this on your behalf.
RecommendedThey had extremely good service lady that help me was very helpful and nice and process of getting the glasses was very fast so yes I do recommend visionworks
Business response:
We are so happy to hear this Logan!!! We truly appreciate you taking the time to give us such a fabulous review!
Frequently asked questions about Visionworks
How is Visionworks rated?
Visionworks has a 4.8 star rating with 611 reviews.
When is Visionworks open?
Visionworks is closed now. It will open tomorrow at 12:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com