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Verde Energy USA
- Electricity Suppliers
- Norwalk, CT
About this business
Location details
101 Merritt Pkwy, Norwalk, CT, 06851, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charge double what other companies do and when you call to complain they say its my fault for choosing a variable rate plan. They have lousy customer service and they are a ripoff!!!
I get a call from this scam company nearly every day on my cell phone saying they are calling in regard to my electric bill with them. I don't have an electric bill from them. I've blocked every single number they call me with, yet somehow they keep getting new numbers. Fed up with it, company is a scam, total BS.
I have never heard of this company in my life. Today i got a bill in my email from them stating i owe them 101.98, I'm not sure what caused them to think they can bill me but I have *******in *****. I tried to call every number i have and no one is answering. I have no idea how this company got my email and my name and information but if they dont remove me from whatever system they have and stopped trying to bill me im going to get my attorney involved. Account #**SSN**
Business response:
Thank you for taking the time to give us your feedback. Looks like it was an email by our parent company Spark Energy. Please call Spark Customer Service: ************** *****************I apologize for any inconvenience. Karen McVay Customer Support | Verde Energy *** *** ******* * *Second Floor | Norwalk, CT 06851
They leave a message on my cellphone to call them back. The phone never rings. My phone number has been on the DNC list for many years. I never had any business with these people and my energy company does not have my cell phone. They are dialing numbers at random in violation of the rules. At these point there nothing more than scam artists as far as I am concerned.
Business response:
Dear ******** **********, Thank you for taking the time to leave a comment on the BBB site. I'd be happy to add your phone number to our Do Not Call list. Please email me the phone number where they are leaving the messages and I will be sure to have the voicemails stopped. Please email: *******************.com and put my name in the subject line: BBB-***** I await to hear from you, and I apologize for any inconvenience.
I got a call from ******* energy saying if I was aware my energy company had been changed. Of course I wasn't since I had just recently switched with them in July. Some random people going around to ask if they want to switch. The first time they came around I told them no, I wasn't interested. Then someone else came along talking to my father, which the bill is in his name. I heard the whole conversation and not one time did he say he wanted to switch, and nothing was ever signed, but gladly switched it anyway, and had the ... read more
Business response:
Dear ****** *******, Thank you for taking the time to give us this feedback about your father's account enrollment with Verde Energy. Since the account is in your father's name, I will need to have you send me more information in order to look up the account and find out how it was enrolled. Please feel free to email me at ************************** and please be sure to put BBB comment in the subject line. I look forward to hearing from you directly. When I hear from you I will be able to cancel the account (if you have not... read more
Verde called today on my cell phone which is on the National Do Not Call List. The message said that they are partners with ********** and to call them back and give the reference number they gave. I was suspicious since ********** has my cell phone number ONLY to contact me for outages or disconnects, NO other purpose, but I called them back. The first 'agent' kept talking over me as I tried to have him add me to their do not call list and when I tried to speak loud enough to get him to listen he hung up. I called again and... read more
Business response:
Dear ****** ******* Thank you for your feedback in reference to our Do Not Call list. If you can please email me the phone number in which they are calling, I'd be very happy to add the phone number to our Do Not Call list. Please ***** ************************** and put it to my attention: Karen I do apologize for any inconvenience and look forward to hearing from you.
This company is a total rip off! In the past 10 years, I have never incurred such a ridiculously high bill. During the summer months most people utilize energy more, I don't. I'm rarely home and have low meter readings during this time but VERDE's delivery cost is so high that it's as if I'm running 3 industrial AC's 24/7! This company is supposed to save you money, it doesn't! This company has A+ with BBB???? *******To make things worse, when you call to cancel, they don't ask you why you're ending your service with them be... read more
Business response:
Dear ****** *******, Thank you for taking the time to offer your feedback with Verde Energy through the BBB. I have looked up your account and see that your original enrollment beginning on 2/01/14 was for our 6-month fixed rate. As explained in our terms of service, your rate remains fixed for 6 months, then automatically switches over to a variable rate which can increase/decrease each month. You can call us at any time to adjust your account to another fixed rate, or cancel the account with no cancel fees or penalties. Th... read more
I've been getting multiple phone calls a day. Asking me if I'm interested in saving on energy costs. I do not live NY anymore but they continue to call me even after i tell them I'm not interested.
Business response:
Dear ****** *****, Thank you for taking the time to write a review on the BBB site. I apologize if you have been inconvenienced by phone call solicitations. Please send an email to service@verdeenergy.com asking them to add your phone number to our Do Not Call list immediately. Please don't forget to provide them with your phone number! Or, you can call ###-###-#### and request the same. Thank you for your patience in this matter. Karen M**** Verde Energy USA Customer Service Manager
This company keeps calling me multiple times per day, despite telling them that I am not interested in their service. I am also on the do not call list, which clearly means nothing to these people. I am surprised they have such a good review on BBB since their calling practices are so sketchy.
Business response:
This email is in response to the review you wrote on the BBB website. I would be happy to remove your number from our call list if you would please reply to this email with the number you are receiving Verde sales calls on. Verde Energy takes Do Not Call complaints very seriously and I will put a stop to the calls immediately when I receive your phone information.
Frequently asked questions about Verde Energy USA
How is Verde Energy USA rated?
Verde Energy USA has a 2.4 star rating with 245 reviews.
When is Verde Energy USA open?
Verde Energy USA is closed now. It will open tomorrow at 7:00 a.m.
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