This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
US Storage Centers
- Self Storage
- Needham, MA
About this business
Since our founding in 1985, US Storage Centers (USSC) has helped thousands of people organize their lives by delivering convenient and affordable self storage solutions. We currently own, operate and manage over 120 storage facilities across the country.
Location details
540 Hillside Avenue, Needham, MA, 02494, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 6:00 p.m. | |
| Tue | 9:30 a.m. to 6:00 p.m. | |
| Wed | 9:30 a.m. to 6:00 p.m. | |
| Thu | 9:30 a.m. to 6:00 p.m. | |
| Fri | 9:30 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
RecommendedI really like the storage, you have an excellent employee at the office. (Rita) I felt like family. Not often we have a deal like I had in this storage.
Clean units, nice employees...frustrated that I was never refunded late fees when I clearly had attempted to (and believed it had gone through) sign up for auto pay.
Business response:
Hi Lexi, thank you for sharing your feedback with us. We would like to learn more about your recent experience. At your earliest convenience, please email us at contactus@usstorage.net and a manager will be in touch. Thank you!
1. Have a local person answer emails & calls. 2. Allow annual payments in full. 3. Do not email bills to customers using monthly automatic payment without any indications of the automatic payment being in place. 4. Respond to requests for a call back left with an agent who answers the phone from 8 states away.
Business response:
Hi Linda, thank you for your feedback and bringing this to our attention. We are disappointed to learn of the inconvenience you've experienced regarding payment and customer service. We pride ourselves on our services and high-quality standards, and would like to further connect. Please email us at contactus@usstorage.net and a manager will reach out to you. Thank you.
I like that the area is gated, and I feel my items are safe. Reasonably priced, it has everything you need there, you need boxes or locks, bubble wrap, mattress wraps. They got it.
they have air conditioned units
🚨🚨I was concerned when I needed to get myself a unit. I thought omg where am I going to go what am I going to do? I didn’t want the hassle I’ve experienced in the past with other facilities. I wanted to know my belongings would be safe & secure. I proceeded to google the closest location near me and take the leap of faith. Boy am I glad I did! I came into your store and had the best experience. Rob took care of me from the moment I drove in. He made me feel welcomed & assured my security. I had amazing customer service, an... read more
the service is satisfactory and the employees are very amiable. I thank them for their support and treatment. Plus the storages are clean .
Customer service & helpful assistance ⭐️⭐️⭐️⭐️⭐️
very professional, clean,
Frequently asked questions about US Storage Centers
How is US Storage Centers rated?
US Storage Centers has a 4.9 star rating with 816 reviews.
When is US Storage Centers open?
US Storage Centers is closed now. It will open tomorrow at 9:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com