U.S. Auto Sales

Billy M 

on BBB

4 years ago

This is the worst experience with a vehicle in my life. I purchased a vehicle in November 2020. February 14, 2021, while I was in another state on a trip, the transmission in the vehicle goes out. US auto sales were not compassionate, apologetic, and/or accommodating in this situation. After going through 3rd party warranty and paying over $1500 for repairs, not including rental for a month, on July 2, 2021 the axle of the vehicle brakes. The warranty company does not want to cover the claim, US Auto sales are not excepting ... read more

Donnita S 

on BBB

4 years ago

Wish I could give zero stars.... This company is the worst decision I have ever made in my life. The refuse to work with customer with extensions. Day 5 and car is disabled when signing contract you are advised if you need more time to just call. They charge way more than what the care is worth. Dealerships have no direct numbers. Been calling since 8am and only 1 manger available who refuses to let me speak with her manger. 

Phi P 

on BBB

4 years ago

LITERALLY THE WORSE COMPANY IN THE ENTIRE WORLD!!!! DO NOT GET A CAR WITH THEM EVER!!!!!! The initial process is painless and easy but they have the highest interest rates and they charge you for extra stuff like not having full coverage and will turn off your car whenever they want. RUN AWAY! RUN FAR AWAY!!! Go to an actual dealership. 

Amber F 

on BBB

4 years ago

The worst company ever !!!!!! They come up with their own numbers that they feel you owe !!! 

Amanda G 

on BBB

4 years ago

This place is terrible! They don't communicate well at all. They are very nice in the beginning to get you into a vehicle and after that it is downhill from there. If I could warn everybody to stay away from this business I would. I paid money to keep my car going and they still shut it off. They are so full of lies. If I could take it all back and NOT do business with them I would. 

Von K 

on BBB

4 years ago

Why aren't we allowed to give a zero star rating? Y'all customer service is straight trash! First of all, I set up auto pay on my account but you idiots took out the wrong amount and when I contacted you about it, I was told you can't see what is going on with my account until it's paid.... then after I paid the amount manually since your auto pay system is a joke, you turned on the kill switch on my car and had it going for 5 days straight, 5 days AFTER I made the payment!!! I really, really wished I would have listened... read more

Brian B 

on BBB

4 years ago

Was a cosigner on a vehicle with my ex-wife was written in divorce decree I have no reliability for the vehicle she turned the vehicle in u.s. Auto Sales never contacted me I find out 6 months later I have a repo sent them a copy of divorce decree nothing has changed been fighting with them for the last five years to remove from my credit I would not buy nothing from the crooks 

LT 

on BBB

4 years ago

I have been financing from US Auto for over 3yrs for $530 and still have a loan balance of over $12k. The car isn't even worth $10k. My bank contacted US AUTO around 3/15/2021 to verify a 14day payoff amount and once verified issued me a check. I contacted them today 3/19/2021 to get an address on where to send the check and was told there is no indication that a payoff quote was given and there hadn't been a quote since Jan2021. I was given an amount as well as my bank and was told my payoff amount is now almost $13k. I a... read more

Shannon W 

on BBB

4 years ago

This company has awful business practices my car payment became do on the 23rd of January 2021 and I called them to get an extension before my car was scheduled to be disabled and was assured if my check had not come because of the mail and Covid 19 they would give an extension. And I was told I had to make partial payment which I told them I was waiting on my check. So then I asked for supervisor for extension and she refused. So I told her that if check would come today how would I get to the bank to deposit check so I cou... read more