U.S. Auto Sales

Khadija L. 

on BBB

5 years ago

US Auto Sales has been a nightmare from the beginning. I was oversold a car by 10,000 which I now see is a common thing for this company I was advised the car is being sold to me Blue Book price when researched it is overpriced an additional 10,000 dollars. When trying to reach out to the salesperson he was Eddie I was advised he was moved to the location on Independence in Charlotte. My 30 day tags were then expired for almost a month! Parts in the car are missing! And the tag holder on the car is broke! I have been trying ... read more

Bad Business/Bad Customer 

on BBB

5 years ago

I only gave 1 star because I didn't have the option to give them zero. I bought a 2014 Chevrolet Cruz from the U.S. Auto Sales off of University Hwy in Lawrenceville, Ga on 09-11-2019. It was the worst decision that I have ever made! I have had this car for 9 months and have had to repair the thermostat housing, pcv relocator, valve cover gasket, valve cover, coolant hose and our of all of those things, DOWC (warranty company) only covered the thermostat housing which after I paid my $100 deductible, they really only paid ar... read more

Jessica A 

on BBB

5 years ago

Terrible! Scammers! The "tracking device" that they put on your car ruins your engine (which they dont even tell you that you have to put on your car until after you sign all the paperwork). They sale trash cars, they have trash customer service, & it has really been the worst car buying experience ever. This place really needs to be shutdown. 

Tammy B 

on BBB

5 years ago

The worst company EVER. I've never in my life seen a "company" that will take or turn off your car on the fifth day. I called to get a week extension I was told it was approved but the next morning my car was turned off. I called and the CSR told me that it couldn't be done because the next week was a new month. I explained to her that the young lady did not tell me this. I should had known when I drove my car the day after I purchased it that I made a mistake. I've been having problems with my brakes and the brake lights ar... read more

justin h 

on BBB

5 years ago

us auto sales have reposessed my vehicle during a global pandemic three days after my payment was due.... only one payment behind. ti definitely do not reccomend doing business with this company. 

Josie W 

on BBB

5 years ago

I am currently on disability & I have been since 2017. When I purchased my car the dealership in Greenville,SC knew that this was when I recieved payment & my payments were suppose to be based around this! I have reached out to customer service several times to have this changed because I was told that my first payment would be due on the 18th then the 3rd for the remainder of the contract. Now all of my payments are due on the 18th & my car is now shut off because of their mistake! My car salesman was Bryson & while he was ... read more

Latecia D 

on BBB

5 years ago

Just purchased a car. Never knew nothing about how much the car was worthy basically till after I paid. Receipt I received altered dates different from my bank statements, but By then I'm signed in a contract with 20% interest rate with a high deposit and paying Close to 300 by weekly. Ridiculous. I'm willing to negotiate that interest rate they shouldn't do tht to people!!! They like a loan shark. ***. The salesman was cool though. 

Ariel 

on BBB

5 years ago

Let me start by saying this, if your reading the reviews and they are BAD, PLEASE PAY ATTENTION AND TRUST THEM. The process of purchasing the car was easy and simple and I liked that...But this company has no type of sympathy for any of their customers and real life situations. I paid them $1000 down payment on 4/22/2020, please keep in mind that usually when you purchase a car and you finance it your next payment usually wouldn't be due until exactly a Month later. Instead my next payment was due on 5/9/2020. And there's a ... read more

Larine J 

on BBB

5 years ago

I bought a car from them for my birthday when I got the car as soon as I drove it I have problems but they already locked my contract down so I could not get my money back yes they end up fixing some problems on the car then once it was time for my maintenance as in my oil change the place that I went to indicated to me that my oil pan what's damage this was my first time getting a oil change now the place that I was getting my oil change from told me that it will cost me $600 I proceeded to go back to the dealership that I ... read more