Upserve

Farabee S 

on BBB

2 years ago

Communication is ZERO. **** was ******* to get me signed up and get my bank account and has not replied since! None of the equipment was delivered. No one answers calls or emails. Im talking dozens and dozens of emails. *****************************, no response. Account was never active! Stay far away from this company. 

Steven P 

on BBB

2 years ago

To give them 1 star is actually a gift to them. this company called me numerous times to get onboarded and to sign a contract. once signed up we never got some of our equipment then could not get anyone on the phone for weeks. This was two years ago. System has crashed numerous times in the middle of a busy night and had to wait for hours on end to get customer rep on the phone., *********** now does everything by email and literally you can not speak to anyone., Recently, I was given a new with another POS system and little... read more

John K 

on BBB

2 years ago

By far the worst Point of Sale I have ever dealt with. They were very quick to get you on board to sign the contract. After that Radio Silence. We had to request our equipment thinking they would get it to us before our launch date. Nope. Install was a mess. Customer Support is non existent. Long waits. No Solutions. When filing Sales and Use taxes we caught that the software was not collecting the proper sales taxes. We tried contacting them about this and they put us on hold for 1.5 hours. Throughout this wait no one check... read more

Vanessa E 

on BBB

3 years ago

Upserve has no customer support. It takes upwards of 3 hours to get support. They want to charge us 18k to get out of our contract. No support once you sign. Their inventory software is horrible as well. Stay away. 

Chris M 

on BBB

3 years ago

Just converted to Upserve from Toast Implementation support and customer service are horrible, Second weekend system went off line Friday and Saturday night of a holiday weekend. 

Brandon G 

on BBB

3 years ago

Have used Breadcrumb/Upserve for around 10 years now and have enjoyed their product. Within the last few months their customer support has been horrendous. Two and a half hour wait time on a day to day basis is unacceptable and unsustainable. Not sure what happened but when it comes to a restaurant POS, service and support is everything. 

Rj D. 

on BBB

3 years ago

have upserve for a year - cannot run large reports .... they claim to be fixing it ( in december ) its march - they now offer work arounds , like only do three months at a time , then combine . The product does not work , and I do not think they care , you have to use the ' ***** for support and it ***** . 

Aya O 

on BBB

3 years ago

We are unbelievably dissatisfied with Upserve. Basic functionality for a food service operation is not available for online ordering as promised. They tell you what you need to hear to get the sale and after the contract, it has been nothing but problems. My implementation process was a nightmare. With the exception of our training calls, everything was a mess. Now we are trying to get our online ordering system converted to Upserve and basic functions are unavailable and they insist on charging $30K to discontinue a service... read more

Alex J 

on BBB

4 years ago

******* (breadcrumb or lightspeed) whatever it is as it changes non-stop is a company with trained con artists that say things like "that\'s a great question" but never actually answer it or solve your problem. ******** was friendly and professional, however promises a lot of things ******* doesn\'t do. I had reservation about signing a contract and should have gone with my intuition and not signed an iron clad contract that left no room for customer unsatisfaction. I point blank asked him if I absolutely couldn\'t use *****... read more