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Universal Overhead Door

4.9

About this business

Location details

3440 3 Mile Rd NE, Grand Rapids, MI, 49525, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
4.965 reviews
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Lynn M.'s profile image
3 years ago

Had a problem with door opener. Left a message for Tom, he told me what to look for and I was able to correct the problem. Most companies would have come to the house and charged for a service call on a 5 minute fix. Have used Universal for broken springs, bad guide rollers, and replacement of door opener. Excellent work, and really fair price. Thanks again Tom. 

Melissa S's profile image
Melissa S 
4 years ago

After reading the reviews, I decided to call since it seemed to have great reviews. I called on Monday and spoke to Tom. He didn't have anything available on Monday, but could be there at 9 am on Tuesday. My sister was going to meet him since I had to go to work. At 10:30 am, she called me and wondered what was going on because Tom had not shown up yet. I called and he told me that he was just finishing his cereal as if that explains why he was an hour and a half late. I explained that we had a 9 am appointment and my sister... read more

Rebecca C.'s profile image
Rebecca C. 
4 years ago

Tom was absolutely amazing and a true gem to work with. Not only was he knowledgeable, but he was punctual, communicative and fair. He went above and beyond to make sure that my door worked better than ever, and even followed up a week later to make sure it was still working. It is not everyday that you come across someone like Tom. He was a breath of fresh air and I highly recommend him!! 

Richard C.'s profile image
Richard C. 
4 years ago

Tom went above and beyond what he charged us for. He really looks out for his customers by providing better quality parts and his willingness to fix little things for no extra cost. He really cares about safety and long-lasting workmanship. 

Meghan B.'s profile image
5 years ago

I have been searching for almost 2 years for someone to fix my garage door and install an opener. Other companies said it was too small of a job or told me I’d have to buy a whole new door from them. Tom was quick & out here the next business day! He communicates very well and was so reasonably priced! I will definitely recommend him to anyone! 

Dave S.'s profile image
6 years ago

Tom was on time, preformed quality work and was very reasonably priced! I would recommend Universal Overhead Door to anyone! 

Elana H.'s profile image
6 years ago

I have never felt the need to write a review more than I do today for this company and the owner Tom. I have had two issues with my garage door and Tom has come to the rescue both times. He repaired my actual garage door at a fraction of what other companies were telling me I would have to pay. He recently installed a new opener and his rates were extremely fair and affordable. The best part for me—a full time working mom—is that he has done all the work without requiring me to be there, thus eliminating my need to take take... read more

Dan N.'s profile image
7 years ago

Tom was good to work with. He has been fixing garage doors for many years and it shows. He knew exactly what problem was after I described what happened on the phone (broken torsion spring). The repair was quick ( about an hour ) and turned out great. Good response time...good price...good result 

Britt M.'s profile image
8 years ago

Described issues I was having with my garage door & that it had few cracks & bent at the top & questioned if I needed a new door. Tom stated I could buy a new door but he probably could fix the door at a minimal cost. He stated he knew what it would take to correct the issue before he even came out to inspect & he was correct. Very happy with the service & cost. Would highly recommend! 

Frequently asked questions about Universal Overhead Door

How is Universal Overhead Door rated?

Universal Overhead Door has a 4.9 star rating with 65 reviews. 

When is Universal Overhead Door open?

Universal Overhead Door is closed now. It will open tomorrow at 9:00 a.m. 

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