United Air Temp

Angelina H 

on BBB

2 years ago

I called United Air Temp on Friday 05/06… my appointment was scheduled for today 05/08. I informed the Representative….please make sure you send a Season Technician to my home…the Representative informed me “Justin C********** will be coming out to your home on Monday 05/08, the Representative went on to say “Justin is a good Technician, he gets a lot of our jobs. Justin came out today, his Customer Service was great, and Justin was very informative. Thank you Justin for your great service. 

Kevin M 

on BBB

2 years ago

Had them come out on 1/29/2023 (Sunday) and they diagnosed the furnace was told it needed a gas valve and it would take five days, I asked if they could expedite the part and was willing to pay an additional fee due to it being below freezing this week and having two kids and a puppy in the house was told “every part they order from the manufacturer gets expedited and it could take up to five business day. “ fine. By Wednesday, we followed up with United air temp and were told it was still on order and to hang time, “if we g... read more

Jennifer K 

on BBB

2 years ago

DO NOT USE THIS COMPANY! Completely negligent. Our home warranty company sent United Air for every service call we made. For sinks and toilet repairs they used the cheapest products that broke after 60 days (just outside of the 30-day window where our home warranty co would include in same service cost). When our gas furnace needed assessment because we smelled a gas leak and Washington gas shut it off due to CO leak from the furnace, the United Air technician that arrived stated our furnace did not have a leak, it was old, ... read more

Spencer L 

on BBB

2 years ago

This company came out in January of 2022 and after working with American Home Shield and quoted a very high price and told me a few incorrect items on my repair(s). I declined to use the company. Since then I have received a call from the company over 15 times and each time I have asked to be removed from whatever list I am on. Time will tell if I am ever removed but I have blocked the numbers and then they call from another number. Use a better trusted professional with better customer service and honest technicians. 

Tiara P. 

on BBB

2 years ago

My warranty company put in an order for them to service my gas furnace which was not working at all around November 17. They came out on the first appointment 19 and was unable to fix it stated they needed to order a part it would take 2 weeks I waited. 2 weeks came schedule the follow-up appointment for them to say the part was wrong after I already took off from work for the service to be completed. They said they needed additional 2 weeks rescheduled again took of work for nothing because the part didn’t come in. So the c... read more

Cleve A 

on BBB

2 years ago

The following is an accurate timeline regarding my experience with the United Air Temp Company. On 12 December 2022, I contacted American Home Shield (AHS) Warranty regarding a heating issue with my home unit. To my surprise, AHS had its subcontractor contact me to set up an appointment promptly. We agreed on an appointment for 13 December with an appointment window between 12:30 pm to 3:30 pm. I waited at home all day for the agreed-upon appointment with a tech from United Air Temp. The time-frame passed without one single ... read more

Alicia O 

on BBB

3 years ago

Ditto all the comments below. Horrible company and Horrible customer service. We were contracted also through AHS (horrible company as well) and waited 2 weeks for them to come and service our hot water heated which was not working. They finally came out and said the water needed to be replaced, but we had to wait for another 24 hours for the supervisor to sign off on it. Then they charged us an additional 1600 to bring it up to code, had no follow through on the inspection, 2 weeks after they installed a new water heater it... read more

Connie P 

on BBB

3 years ago

These people are liars and thieves. They were sent through American Home Shield to analyze my heat pump that had quit cooling. The technician was very polite; however after removing the hoses in order to check the freon pressure, he inserted a tool (similar to a screwdriver) into the Schraeder valve. He said the valve was leaking. When I asked him about what he had done to the valve with the tool, he said all he had done was remove the nuts, holding the hoses in place. After pushing the issue, he said, "Oh, you mean this too... read more

Vicki T. 

on BBB

3 years ago

THIS IS THE WORST COMPANY EVER!!! I waited several days for the United Air to come fix my a/c. They were contracted through American Home Shield (another horrible company) . After waiting for the a/c tech to come - who arrived 2.5 hours late. He refused to look at the inside a/c unit. Said if it is running it is fine - "they are solid". He charged by a/c with one lb of refrigerant then charged me and left. I am know sitting in a house that is 80+ degrees. I called the company who told me to call American Home Shield to file ... read more