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Unique Services
- Plumbing
- West Samoset, MO
About this business
Location details
4515 19th Street Ct E, West Samoset, MO, 34203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Just did a seasonal tune up of my furnace. Technician was professional and through very pleased
Business response:
*****, we're delighted to learn that you had such a fantastic experience with us! For any future service needs, don't hesitate to reach out. We appreciate your business and are here to assist you.
I had the best service man come for fall tune up. Not realizing what the Fall checkup involved was vs Fall Maintenance. I never had such a thorough explanation of the detail Of the maintenance plan and how critical it was to keep my unit in excellent condition. I thought since its only 4 years old it would be excellent. I signed up for their ************* Plan where he practically takes unit apart to inspect it. Well sure enough he carried the blower down to me and showed me where the bearings were leaking!!!He explained bes... read more
Had a technician come out yesterday for routine inspection. Told me my heat exchanger and blower shaft were bad. Said he could have a sales person out within the hour. Had the company associated with my home warranty come out today. He could have easily sold me a new system instead he told me mine was perfectly fine,
Business response:
******,your feedback is valued. Our primary focus is on providing exceptional service, and your feedback allows us to continually refine the customer service experience. We encourage you to contact our ***************** Manager, *****, on ************for a more detailed discussion and any assistance you may require.
An ******************* technician came to conduct a preventative maintenance service on two HV** units of my house (an upstairs downstairs duplex) in **********, ** on September 25, 2023. He reported that while the unit upstairs was fine, the downstairs unit had a cracked heat exchanger and a broken inducer motor. The repair would be $3,946 ($3,437 with my maintenance contract). He, however, said that the unit is so old (10 years) that it is not worth spending that much money on repairs. He strongly suggested a complete repl... read more
Business response:
*********, we appreciate you taking the time to provide us with this feedback. We're sorry that your experience with our company did not meet your expectations and we would welcome the chance to regain your business in the future. If you wish to have a more detailed conversation about your experience, please don't hesitate to get in touch with our ***************** Manager, ***, at your convenience by dialing ************.
Been with his company for over 35 years back when it was ******** heating before they were bought out. The techs are very nice. However, the management of this particular franchise is very poor and not customer oriented whatsoever. Theyre like a dog and a bone to get you to renew your service contract. However, when it comes to scheduling your service, they put you to the back of the list even though you ask for a first appointment, you never guaranteed and theyre never on time as promised. Please know if this is the way the... read more
Business response:
***, your feedback is greatly appreciated. At ARS / Rescue Rooter, we continuously strive to deliver outstanding service, and we regret that we didn't meet your expectations during your recent visit. To delve deeper into your experience and provide you with assistance, we invite you to text your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Unreliable and unprofessional company. I scheduled an appointment for maintenance of my two units between 8 and 12 am and at 3:30pm I called ARS inquiring about the technician and they assured me that they were working hard to resolved the issue. Nobody called back to give me an update on the situation. I had to call ARS three times to finally have a technician at 4:45 pm for the maintenance of the units. I should learned my ****** a long time ago when similar situations ( more than 15 times)happened in the past with ARS.
Business response:
*******, we appreciate you sharing your experience with us. Our goal is to deliver exceptional service during every visit, and we sincerely apologize for falling short of your expectations. To discuss your experience in more detail, please consider giving our ***************** Manager, ***, a chance to discuss your experience further by contacting them on ************.
They are overpriced. They installed an ac for me and the technician told me to put water once a month but the place he showed me was wrong according to the guy who came out from there when the unit was clogged. When he showed up he informed me they charge a 100. Diagnostic fee which I was never told about and called to complain because felt I should not have to pay that when they did not tell me up front. They verified that I was not told but refused to refund it. According to the website if you are not 100 percent satisfied... read more
Business response:
*****, we appreciate you reaching out to share your concerns. Ensuring customer satisfaction remains our utmost priority, and we would appreciate the opportunity for a more in-depth discussion about your experience. Please consider sending us a text with your full name and address (including zip code) to ************ so our ***************** Manager may contact you.
Very professional and knowledgable technicians. I am thoroughly satisfied with the sales, installation and services provided thus far.
Business response:
*******, we truly appreciate you taking the time to share your positive experience with us. At ARS / Rescue Rooter, we strive to provide exceptional service, and we're thrilled to hear that we delivered. Thank you for choosing us!
When I called to make as appointment to get a quote on plumbing needs I thought I was still dealing with ****** Services because I have used this company several times with no complaints. I didn't know at the time that it was not that same hometown company but rather owned by American Residential Services but still doing business as ******. The technician came to my home on October 5, 2022 and walked around with me as I explained my plumbing needs.He then went to his vehicle and came back with a poorly handwritten quote with... read more
Business response:
Thank you for sharing this feedback, ********. Providing exceptional service is our top priority and knowing this allows us an opportunity to improve our customer service experience. We encourage you to contact our ***************** Manager, ****, on ************for further discussion and assistance.
Frequently asked questions about Unique Services
How is Unique Services rated?
Unique Services has a 3.6 star rating with 1,248 reviews.
When is Unique Services open?
Unique Services is closed now. It will open at 9:00 a.m.
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