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Ulta Beauty
- Beauty
- Waterbury, CT
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
255 Union St, Waterbury, CT, 06706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I order online from Ulta, when I got the confirmation email I noticed that the quantity for one of the items was 2 instead of one. There wasn't a option to edit the order so I emailed them right away to fix this problem... within 2 minutes of placing the order. They responded and said that they could not edit the order, and then I asked them to cancel it, they told me that they would not do that. I contacted my bank to block the charge and they said they were unable to do that. SO I then called Ulta costumer service and the ... read more
Business response:
Hi Amber! We completely understand how frustrating this can be for you. After partnering with our warehouse, we are unable to cancel it as your order has already been processed. We truly apologize for the inconvenience. ? However, you do have the following options: Refusing delivery at the time the carrier delivers your package, and the order will be shipped back to us. Once checked into our system, you will receive a full refund. Return the order in store, as this is the quickest way to be refunded! ??? Your business is imp... read more
I ordered 3 items from ulta online I changed my address before I ordered and yet somehow it sent it to an address I haven't lived at for about 5 years now? They refuse to give me a refund because the " item was successfully dropped at the porch" I don't live there it was not successful and I should of gotten my money back.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Haylee. As the package was delivered to the shipping address provided on the order, we are unable to reship or refund the order. We appreciate your feedback, and will be sure to share this with our teams.
These people are just awful. You call to solve minor issues and they give you a near heart attack with false information every time! I almost feel like they do this so you forget why you called in the first place! *** ***. They are just awful and their whole point system is a marketing scam that they use to mislead you into thinking your earning something when in fact they are just stealing from you! Right now ** owed $40.19 and after ** reimbursed I will NEVER be back! ******* is better and ** going to give them all my busi... read more
Business response:
Thank you for sharing your experience, Kari. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback
Worst customer service! False advertising of delivery time (not due to a delay, just advertised fraudulently) and when i requested a refund for my expedited shipping they refused! I provided documentation (screenshot) of the advertised shipping and they still denied me a refund. I will NEVER shop here again! Disgusting!
Business response:
Hi Sabrina, we're sorry to hear this was your experience. While an estimated delivery date may be provided at checkout, we can only guarantee that your order will arrive in a specific time frame for each method of shipping. We appreciate your honest feedback and it will be shared with our internal teams. You can view more about our shipping policy here: https://www.ulta.com/guestservices/guestServicesCenterDetails.jsp#ShippingPolicy.
I ordered an online order from them totaling $51.06 on 4/13/21. It was mailed out on 4/14/21 and was said that it was left on my front porch on 4/18/21 which is a Sunday. I looked everywhere outside and there was no package. I contacted Ulta and got the response that I needed to wait 3 days to see if it showed up. I waited the 3 days and again contacted them on the 3rd day to let them know that it still was missing. They told me again that they wouldn't help me because I didn't wait the full 3 days since it was only 7pm on t... read more
Business response:
Hi there! After further review, our records indicate that the package was delivered successfully to the address provided per the proof of delivery provided by the carrier. Once again we apologize for this inconvenience.
ULTA (Billing issue) My bills are always paid on time. For some reason, Ulta never received my payment, so I stopped payment on check and paid by another credit card. This was all done before my billing due date. So, what do they do. Charge me $29 for a return check fee......AND they refuse to waive it.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Jan. For all inquiries regarding the Ultamate Rewards Credit Card, we recommend contacting Comenity Capital Bank at 866-257-9195.
Do not pay for expedited shipping from this business. On the website, if you expedite, it says it will arrive within two business days. When shipping confirmation email arrives, it says 3-8 business days. When you call customer support, they say “The website is showing just an estimate.” And they will also refuse to refund the expedited shipping charge.
Business response:
Hi Jennifer, we're sorry to hear that you were disappointed by your recent experience with us. Please know that our expedited shipping service can take between 3-4 business days to be delivered. The delivery date shown at check out is an estimate. For more info on our shipping policy, please see this link: ulta.com/returns. If the package does not arrive within the specified time frame, we're happy to refund the shipping cost.
I am a decades long Ulta member writing this to inform and complain about 2 issues that are not in your drop box options for your on-line form. The 1st issue is a major problem ordering on-line and trying to use my very old, original rewards card membership #. My current address that I've lived at for 10 years and correctly entered was some how overridden and instead my package was shipped to the address I lived in 12 years ago in a different state! There is an Internet Technology problem that needs to be addressed and there... read more
Business response:
Hi Kathy, we're sorry to hear this has been your experience. We greatly appreciate you sharing your online ordering experience with us. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. We are always happy to assist you with future issues placing an order online or with your account and invite you to reach out via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
I placed an order with Ulta online, and there shipping is horrible. I ordered enough items so that way I wouldn’t have to pay the extra shipping fee, and upon checkout they didn’t even give me an estimated delivery time. I have been constantly checking if my package has been out to ship but every time I check it just says awaiting carrier pickup, and it’s has been like that for 4 days. I don’t mind having to wait but if they could just let me know when I can expect my package to arrive would be nice.
Business response:
We're sorry to hear that you were disappointed by your experience with us, Annjalie. Please know that our standard shipping time frame can take between 3-8 business days to be delivered. For more info regarding our shipping policy, please see this link: ulta.com/returns. Once the carrier has picked up the package, your tracking info will update with a more specific timeline on when you can expect the package to arrive. We appreciate your patience.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 733 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 10:00 p.m.
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